Experienced Healthcare Customer Service Representative – Remote Opportunity in Tennessee

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further! arenaflex is seeking a highly motivated and empathetic Healthcare Customer Service Representative to join our team. As a key member of our remote team, you will be the voice and face of arenaflex, providing top-notch support to our customers and helping us achieve our mission of making people's lives simpler, faster, and safer.

About arenaflex

arenaflex is a global, digital business services company that delivers cutting-edge, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to be a force of good in supporting our communities, our clients, and the environment. We're committed to creating a workplace that is conducive to happiness and a healthy work-life balance, where everyone feels welcome and valued.

Benefits of Working with arenaflex

* Paid Training to help you succeed in your role

• Competitive Wages to recognize your hard work and dedication
• Full Benefits, including Medical, Dental, Vision, 401(k), and more, to ensure your well-being and financial security
• Paid Time Off to recharge and pursue your passions
• Employee wellness and engagement programs to support your physical and mental health

Teleperformance and You

At arenaflex, we believe that our employees are the key to our success. We're looking for fearless individuals who are inspired to deliver only the best in all that we do. As a Healthcare Customer Service Representative, you will be part of a collaborative and engaging team that is dedicated to making a difference in people's lives. You will have the opportunity to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did You Know?

Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit! We're committed to providing a supportive and inclusive environment where our employees can thrive and reach their full potential.

Responsibilities

As a Healthcare Customer Service Representative, your responsibilities will include:

• Fielding customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
• Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns
• Calmly attempting to resolve and de-escalate any issues
• Escalating interactions when necessary and appropriate
• Responding to requests for assistance and/or possible processing payments
• Tracking all call-related information for auditing and reporting purposes
• Providing feedback on call issues
• Upselling if required

Qualifications

We're looking for individuals who are:

• Able to work remotely in a virtual team environment
• Experienced in customer service, with a minimum of 6 months of experience preferred
• Over 18 years of age
• Able to type 25 wpm
• High School Graduate or GED
• Comfortable with desktop computer systems
• Proven oral and written communication skills
• Logical problem-solving skills
• Able to navigate Windows operating systems
• Organized and able to prioritize tasks effectively

Work from Home Requirements

* Internet Connection Requirements: + Minimum subscribed Download rate equal to or exceeds 25.0 MBPS + Minimum subscribed Upload rate equal to or exceeds 10.0 MBPS + ISP must have no packet loss and Ping under 30MS

• Proof of internet speed required
• Clean and quiet workspace

Be Part of Our arenaflex Family

At arenaflex, we're committed to creating a workplace that is conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We're dedicated to providing a culture of inclusion and diversity, where everyone feels welcome and valued.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.

How to Apply

To be considered for this exciting opportunity, please create a profile, apply to the position, and take the assessments using the link below: https://careersus-arenaflex.icims.com/jobs/59641/healthcare-customer-service-representative---remote/job?mode=view

Job Details

* Job Type: Full-time

• Pay: $14.75 per hour
• Expected hours: 40 per week
• Benefits:

+ 401(k) + Dental insurance + Health insurance + Paid time off + Vision insurance

• Schedule:

+ 8 hour shift

• Location:

+ Tennessee (Required)

• Work Location: Remote

Don't miss out on this opportunity to join our arenaflex team! Apply now and take the first step towards a rewarding and challenging career as a Healthcare Customer Service Representative. Apply for this job