Experienced Customer Care/Social Media Manager – Building a 5-Star Experience at arenaflex
Job Summary:
Join arenaflex, a leading provider of innovative concrete solutions, as a Customer Care/Social Media Manager and become the friendly voice behind a 5-star experience. As a key liaison between our customers and internal teams, you will be responsible for scheduling appointments, providing tactical support to our sales and marketing teams, and creating delightful customer experiences from the first call to the final handshake. If you're a people person with a passion for social media and customer service, this role is ideal for you.
About arenaflex:
At arenaflex, we believe that success is measured by the number of lives we enrich – our customers' and our employees'. We've built a strong, respectful, and mission-driven culture where everyone understands their impact and importance. We invest in our people through training, benefits, and career development opportunities so you can grow with us and thrive.
Benefits:
* Simple IRA (3% Match) - Eligible after 1 year of employment
- Health insurance benefits, with up to 50% of the Silver plan's value for the employee
- AFLAC Supplemental Insurance Offerings
- 80 hours of ETO accrued over a year and available for use after 90 days of employment
Key Responsibilities:
*
Appointment Coordination:
+ Schedule and reschedule sales appointments via inbound and outbound calls + Maximize efficiency in booking and route planning for our sales team + Rescue cancellations with professionalism and confidence + Engage with prospects via social media to drive appointments
Communication & Customer Support:
+ Provide timely and accurate responses to customer inquiries + Maintain detailed records and ensure smooth hand-offs between teams + Embody the voice of the brand in every interaction
Marketing & Asset Development:
+ Assist in creating and editing content for online and offline marketing materials + Help manage applications for company awards and recognition opportunities
Social Media Management:
+ Create and manage a content calendar for multiple platforms + Monitor and respond to comments and messages + Analyze social engagement and recommend improvements
Internal Communications:
+ Keep internal teams updated on marketing programs and customer feedback
Qualifications:
* Knowledge of customer service principles and practices
- Strong communication skills, both verbal and written
- Proficiency in using office software and comfort with CRM tools
- Accurate data entry and strong attention to detail
- Ability to stay focused in a desk-based, screen-heavy role
- Ability to prioritize tasks and adapt to changing priorities
- Positive, team-first attitude with a high level of professionalism
- Must be fluent in English and authorized to work in the U.S.
- Proven experience using videos/reels for social media marketing and managing ad campaigns on different social platforms
Traits We Look For:
* Coachable and open to learning
- Positive attitude and resilience
- Integrity and accountability
- Strong customer focus
- Team-oriented with a drive to win
Schedule:
* Full-Time
- Monday to Friday
- Some flexibility based on workload and events
Work Location:
On-site at our Goochland, VA office
Equal Opportunity:
We're an equal opportunity employer and proud of the diverse team we're building. At arenaflex, you'll be respected, supported, and given every chance to grow – regardless of your background.
How to Apply:
If you're passionate about delivering exceptional customer experiences and creating engaging social media content, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. Apply Now! Apply for this job