Experienced Full Stack Customer Service Representative – Healthcare and Military Support

At arenaflex, we are dedicated to serving our nation's heroes by providing exceptional healthcare services to military personnel and their families. As a key member of our team, you will play a vital role in facilitating the healthcare needs of our military community by delivering outstanding customer service in a fast-paced Contact Center environment.

Job Summary:

In this critical role, you will be the front-line representative for arenaflex, responding to inbound calls, chat, email, or other written correspondence regarding enrollment, claims, referrals, and authorizations, and appointments. With your passion for our military community and proven customer service skills, you will provide resolutions to TRICARE beneficiaries and providers, ensuring a seamless and efficient experience.

Key Responsibilities:

* Accurately and professionally answer healthcare inquiries and provide resolutions to TRICARE beneficiaries & providers over the phone, chat, email, or other written correspondence.

• Effectively and professionally answer customer inquiries by taking ownership of issues, utilizing sound judgment and the tools at your disposal to resolve customer issues on the initial contact.
• Meet department productivity and performance metrics to include consistent and regular attendance. Adhere to published schedule and prioritize workload to answer incoming calls.
• Document customer interactions and cases in a customer relationship management (CRM) system.
• Participate in continuous training in order to become fully proficient in resolving all customer inquiries.
• Regular and consistent attendance.

Working Conditions:

* Ability to cover any work shift.

• Ability to work overtime, if needed.
• Onsite: Works within a standard office environment.
• Remote: Private and secure work space and work station with high-speed internet is required.
• Extensive computer work with prolonged sitting, wearing of headset, typing, speaking on a phone.

Education & Experience:

* Required: + High School diploma or GED. + U.S. Citizenship. + Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation. + At least two years of professional work experience in a customer service environment. + Excellent verbal and writing skills. + Technology literate and experienced in navigating multiple screens or web browsers at one time and proven ability to work independently in a remote work environment.

• Preferred:

+ TRICARE customer service experience. + Contact center experience to include call center chat messaging. + Military connectedness.

Competencies:

*

Technical Skills:

+ Proficient data entry skills; ability to meet daily call and chat requirements.

Team-Building / Team Player:

+ Influence the actions and opinions of others in a positive direction and build group commitment.

Organizational Skills:

+ Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented.

Information Management:

+ Ability to manage large amounts of complex information easily, communicate clearly, and draw sound conclusions.

High Intensity Environment:

+ Ability to function in a fast-paced environment with multiple activities occurring simultaneously while maintaining focus and control of workflow.

Empathy / Customer Service:

+ Customer-focused behavior; helping approach, including listening skills, patience, respect, and empathy for another's position.

Coping / Flexibility:

+ Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required.

Computer Literacy:

+ Ability to function in a multi-system Microsoft environment using Word, Outlook, Intranet, the Internet, and department software applications.

Communication / People Skills:

+ Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.

Commitment to Task:

+ Ability to conform to established policies and procedures; exhibit high motivation.

Career Growth Opportunities and Learning Benefits:

At arenaflex, we believe in investing in our employees' growth and development. As a Customer Service Representative, you will have access to:

• Ongoing training and development programs to enhance your skills and knowledge.
• Opportunities for career advancement and professional growth.
• Collaborative and supportive work environment that fosters open communication and teamwork.
• Recognition and rewards for outstanding performance and contributions.

Work Environment and Company Culture Highlights:

* arenaflex is a dynamic and innovative organization that values diversity, equity, and inclusion.

• Our team is passionate about serving our nation's heroes and making a positive impact on their lives.
• We prioritize work-life balance and offer flexible scheduling options to support our employees' needs.
• Our office is a collaborative and inclusive space that encourages creativity, innovation, and growth.

Compensation, Perks, and Benefits:

* Competitive hourly rate: $18.25-$22.00 per hour, plus an extra health and wellness fringe benefit of $4.57 per hour.

• Opportunities for overtime and bonuses.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Flexible scheduling options.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about serving our nation's heroes, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking the link below: Apply Job! We look forward to welcoming you to our team! Apply for this job