Experienced Customer Success Representative (Part-Time, Remote) – Scaling arenaflex's Customer Experience
At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a Customer Success Representative, you'll play a vital role in helping us achieve this goal by delivering exceptional customer experiences that drive loyalty and growth. If you're passionate about data-driven decision making, customer-centricity, and taking ownership of your work, we want to hear from you!
About arenaflex
arenaflex is a cutting-edge company that's disrupting the status quo in the industry. We're a team of innovators, thinkers, and doers who are passionate about making a difference. Our culture is built on a foundation of trust, empathy, and collaboration, and we're committed to creating a workplace that's inclusive, supportive, and empowering.
The Role
As a Customer Success Representative, you'll be the operational eyes and ears of arenaflex, responsible for ensuring that our customers receive the best possible experience. This is a part-time, remote role that requires a high level of accountability, flexibility, and technical expertise. You'll work independently, sometimes with minimal oversight, to monitor real-time metrics, respond to customer inquiries, and resolve issues in a timely and professional manner.
Day-to-Day Responsibilities
* Monitor real-time metrics to maintain healthy call center production and proactively address signs of poor health
- Respond to customer inquiries and service requests in a professional and courteous manner
- Communicate with arenaflex Operations and Product departments, and BPO leads to resolve issues related to the ordering platform or agent staffing
- Support the onboarding of new customers by creating accounts in arenaflex's database, verifying telephony setup, and answering questions
- Help maintain arenaflex's knowledge base for customers and assist in the creation of new SOPs
- Track and document all happenings in HubSpot, follow up on open tickets from earlier in the day/week
- Contact Restaurant partner locations as needed to facilitate order recovery
What's in it for YOU
* Flexible, part-time hours with hourly pay
- Generous stock option plan
- Unlimited PTO
- 100% remote work
- Opportunity to "wear lots of hats" and accelerate your career
- Ownership, responsibility, and empowerment in what you do
- Incredible teammates and a caring workplace culture
What sets you up for success
* 3+ years of experience in a data-heavy, technical-product-focused customer support/success role
- Flexible/open availability
- Metrics-savvy & Proactive: experience monitoring metrics real-time and making decisions based on data to protect business stability and efficiency
- Accountable & Independent: you're self-directed and take pride in your work
- Tech savvy: you're computer-savvy, with CRM/ticketing system experience preferred but not required
Why arenaflex?
* We're a company that's passionate about making a difference in the industry
- We offer a flexible, remote work environment that allows you to work from anywhere
- We're committed to creating a workplace that's inclusive, supportive, and empowering
- We offer a generous stock option plan and unlimited PTO
- We're a team of innovators, thinkers, and doers who are passionate about customer-centricity and data-driven decision making
How to Apply
If you're passionate about delivering exceptional customer experiences and taking ownership of your work, we want to hear from you! Apply now to join our team as a Customer Success Representative and be a part of arenaflex's mission to revolutionize the way businesses interact with their customers. Apply Now!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, supportive, and empowering for all employees. Apply for this job