Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support

At arenaflex, we're on a mission to revolutionize the way people interact with technology. As a Service Desk Specialist/Live Chat Agent, you'll play a critical role in ensuring the smooth operation of our myColorado application, providing top-notch support to our customers and helping them navigate the ever-evolving world of mobile technology.

About arenaflex

arenaflex is a leading innovator in the field of mobile application development, dedicated to creating cutting-edge solutions that make a real difference in people's lives. Our team is passionate about pushing the boundaries of what's possible with technology, and we're always looking for talented individuals who share our vision.

Job Summary

We're seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO. As a remote worker, you'll have the flexibility to work from anywhere in Colorado, while still being part of a dynamic and collaborative team. In this role, you'll provide critical assistance to our customers, troubleshooting and resolving issues with our mobile application, and working closely with our team to ensure seamless support.

Responsibilities

As a Service Desk Specialist/Live Chat Agent, you'll be responsible for:

• Providing Tier I support and customer assistance for our myColorado mobile application
• Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems
• Installing the myColorado software on supported devices following defined procedures, processes, and methods
• Employing Incident Management procedures to enter tickets into the required tracking system
• Collaborating with our team to resolve complex issues and improve overall support processes
• Staying up-to-date with the latest developments in mobile technology and applying that knowledge to provide exceptional support

Minimum Qualifications

To be considered for this role, you'll need:

• One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support
• OR an Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees

Substitutions

We understand that everyone's path is unique, and we're happy to consider substitutions for the required education and experience. These may include:

• Additional, appropriate paid or unpaid experience that will substitute for the required education on a year-for-year basis
• Additional appropriate education that will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications
• Training or Certification related to the work assigned to the position that will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications

Preferred Qualifications

While not required, we're particularly interested in candidates with:

• Jira experience
• ITIL Certification
• Agile and scrum methodology experience
• Government work experience
• Apple and Google Play Store experience
• Use of diagnostic tools and knowledge of diverse range of mobile device makes and models

What We Offer

As a Service Desk Specialist/Live Chat Agent at arenaflex, you'll enjoy:

• A competitive salary and benefits package
• Opportunities for career growth and professional development
• A dynamic and collaborative work environment
• Flexible remote work arrangements
• Access to the latest technology and tools
• A comprehensive training program to help you succeed in your role

Work Environment and Company Culture

At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team is passionate about innovation, collaboration, and making a real difference in people's lives. We're always looking for ways to improve and grow, and we're excited to have you join our journey.

How to Apply

If you're passionate about technology and customer support, and you're looking for a challenging and rewarding role, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.

Contact Information

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us at [insert contact information]. We look forward to hearing from you! Apply for this job