Experienced Member Services Representative – Payments and Digital Strategy Team
Are you ready to embark on a thrilling journey with a dynamic and forward-thinking organization? Look no further than arenaflex, a leading player in the industry. As an Experienced Member Services Representative on the Payments and Digital Strategy team, you will play a vital role in shaping the future of customer service and digital payments. Join our arenaflex family and discover a world of possibilities, where you can grow, learn, and thrive in a fast-paced and innovative environment.
About arenaflex
arenaflex is a global leader in the industry, with a rich history of innovation and customer-centricity. Our mission is to provide exceptional customer experiences, while driving growth and profitability through strategic partnerships and cutting-edge technology. With a strong focus on diversity, equity, and inclusion, we strive to create a workplace that is welcoming, inclusive, and empowering for all employees.
Job Responsibilities
As an Experienced Member Services Representative on the Payments and Digital Strategy team, you will be responsible for:
- Completing daily tasks related to check processing, object processing, direct deposits, and budget transfers at arenaflex Credit Union
- Coordinating return items with contributors, vendors, the Federal Reserve Bank, and other institutions
- Assisting other departments with fraud resolution, member inquiries, and associated accounting standard ledger balancing
- Working member cases/assignments and following and maintaining guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws
- Processing mortgage bills, multi-account and member deposits, credit card bills, and other checks, including IRA, bankruptcy, and payoff checks
- Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products
- Logging, reviewing, and making necessary GL, account changes, and/or returns
- Processing Stop Pays and Check Batching
- Completing daily balancing and department closing
- Obtaining information from members for timely and accurate processing of international and domestic wire transfer requests
- Researching and verifying incoming and outgoing wire transfer information
- Communicating with vendors to process wire transfers
- Understanding and being familiar with outgoing and incoming wire transfer laws
- Depositing check returns, reviewing member returned checks on draft changes, processing member checks, affirming members for outgoing wire transfers, and Federal Reserve verifying and releasing wire transfers
- Completing daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees
What You Will Need for Success
To excel in this role, you will need:
- High school degree or GED
- Intermediate Excel and Word experience
- Previous customer/member service experience
- Previous banking or Credit Union experience
- Episys/Symitar and processing wires experience
- Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint)
- Ability to work prolonged hours in support of business needs
- Ability to exercise excellent customer service skills
- Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team
- Ability to perform mathematical calculations and review data
- Ability to effectively prioritize work and meet time limits under high volume pressure
- Ability to cross-train and perform any position assigned within the department
- Ability to interact professionally with all personnel and members
- Ability to work independently and with minimum supervision
- Ability to self-motivate with strong employer skills and ability for attention to detail
- Ability to effectively prioritize work and meet time limits
- Ability to maintain excellent performance and attendance
What You Will Get
As an arenaflex employee, you will enjoy a comprehensive benefits package, including:
- Travel Perks: Ready to explore the world? You, your family, and friends can reach 365 destinations on over 6,800 daily flights across our global network.
- Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits to help you live well. And that's just the beginning, we also offer digital health visits, flexible spending accounts, and more.
- Wellness Programs: We want you to be a great model of yourself – that's why our wellness programs offer you all the right tools, resources, and support you need.
- 401(k) Program: Available upon hire, and depending on the workgroup, company contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.
Join the arenaflex Family
At arenaflex, we believe in creating a workplace that is welcoming, inclusive, and empowering for all employees. Our 20+ Employee Business Resource Groups are focused on connecting our employees to our customers, suppliers, communities, and shareholders, helping employees reach their full potential, and creating inclusive work environments to meet and exceed the needs of our diverse global community.
Apply Now
Ready to embark on a thrilling journey with arenaflex? Apply now and discover a world of possibilities, where you can grow, learn, and thrive in a fast-paced and innovative environment. Apply Now! Apply for this job