Experienced Senior Manager of Forecasting – Global Customer Service Capacity Planning

At arenaflex, we're committed to being the world's most customer-centric company, where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – we continue to grow and evolve as a world-class e-commerce platform. Our evolution from a website to an e-commerce partner to a development platform is driven by the spirit of innovation that is part of our DNA. The world's brightest technology minds come to arenaflex to research and develop technology that improves the lives of shoppers and sellers around the world. We're now looking for a leader who is passionate about customer experience, thinks and acts globally, and has the ability to contribute major new innovations in the industry. As our Sr. Manager of Forecasting, you will create and deliver contact forecasts that we will use to generate a cost-effective and comprehensive global capacity planning solution for our Customer Service (CS) network. The ideal candidate will possess a strong analytical background that enables her/him to analyze various sources of data, and standardize forecasting activities across their team. ### Job Summary We're seeking an experienced Senior Manager of Forecasting to lead our global customer service capacity planning team. As a key member of our Customer Service leadership team, you will be responsible for managing a team of analysts and managers spread across multiple countries, developing short-term and long-term contact forecasts using various forecasting techniques across multiple arenaflex markets. Your primary goal will be to ensure low error contact forecasts to ensure service level delivery, while interacting with senior CS leadership on a regular basis to keep them updated on the drivers for forecast variance and participate in strategic long-term planning initiatives. ### Key Responsibilities - Forecasting and Capacity Planning: Develop and deliver contact forecasts that drive cost-effective and comprehensive global capacity planning solutions for our Customer Service (CS) network. - Team Leadership: Manage a team of analysts and managers spread across multiple countries, ensuring they have the necessary skills and resources to meet their goals. - Performance Management: Oversee the performance of your team, ensuring they meet tight deadlines and prioritize workloads effectively. - Communication: Share findings with senior CS leadership in an understandable and actionable manner, using data visualization tools to present complex information. - Strategic Planning: Participate in strategic long-term planning initiatives, working closely with senior CS leadership to identify opportunities for growth and improvement. - Collaboration: Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure alignment and effective communication. ### Essential Qualifications -

Bachelor's degree

in Business, Mathematics, Operations Research, Engineering, or a related field. -

10+ years of experience

in forecasting/planning, with a proven track record of delivering accurate forecasts and driving business growth. -

Experience managing a team

of analytic professionals, including hiring, development, and performance management. -

Strong analytical skills

, with experience using SQL, statistical analysis, and data visualization tools. -

Excellent communication skills

, with the ability to share findings in an understandable and actionable manner. -

Ability to lead successfully

in a dynamic, fast-paced environment, with a proven track record of managing teams to meet tight deadlines and prioritize workloads. ### Preferred Qualifications -

MBA or Master's degree

in Mathematics, Statistics, Computer Science, Engineering, or other business/analytical disciplines, with 10+ years of related work experience. -

Experience in forecasting, time-series, and multivariate regression

, with a strong understanding of statistical modeling and data analysis. -

Combination of technical skills and business savvy

, with the ability to interface with all levels and disciplines across the organization. -

Proven track record

of dealing well with ambiguity, prioritizing needs, and delivering results in a dynamic environment. -

Experience using AWS technologies

, such as Redshift, S3, etc. -

Excellent interpersonal, written, and oral communication skills

, with the ability to build strong relationships with stakeholders across the organization. -

Natural curiosity and desire to learn

, with a passion for staying up-to-date with industry trends and best practices. ### What We Offer -

Competitive salary

and benefits package. -

Opportunities for career growth and development

, with a focus on professional development and mentorship. -

Collaborative and dynamic work environment

, with a team of talented and motivated professionals. -

Flexible work arrangements

, including remote work options and flexible hours. -

Access to cutting-edge technology

and tools, including AWS and other industry-leading platforms. -

Opportunities to work on high-impact projects

, with a focus on driving business growth and improvement. ### How to Apply If you're a motivated and experienced leader with a passion for customer experience and a strong analytical background, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We can't wait to hear from you! [Apply Job!](https://https://jobdashio.com/job/223403?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic) Apply for this job