Experienced Home-Based Sr. Specialist in Collections – Customer Service Representative

Join arenaflex, a Fortune 50 business enterprise with a legacy of delivering exceptional customer experiences, as we continue to revolutionize the retail industry. Are you passionate about delivering top-notch customer service and navigating complex situations with ease? Do you thrive in a fast-paced, dynamic environment where no two interactions are the same? If so, we invite you to join our team as a Home-Based Sr. Specialist in Collections, where you'll play a vital role in fostering customer loyalty and satisfaction.

About arenaflex

arenaflex is an iconic retail brand with a rich history of innovation and customer-centricity. With over 400,000 crew contributors worldwide, we're committed to making a positive impact in the communities we serve. Our mission is to help all households discover the joy of everyday life, and we prioritize relationships, growth, and success as one arenaflex team.

The Target Enterprise Services (TES) Agency

Our TES agency is at the forefront of communication, whether it's with customers or arenaflex crew contributors. From customer service specialists and product designers to supplier managers and financial and human resources analysts, TES encompasses various key and high-visibility areas that elevate and nurture arenaflex's distinct reputation. We cultivate loyalty and satisfaction through remarkable services and guides, fostering a culture of responsive, informed, and dedicated service – from the inside out – through company services our people can rely on.

TES Provider Facilities

Our multiple service facilities are focused on delivering an exceptional experience with every touch, providing swift and seamless resolutions to problems on behalf of our customers and crew contributors. From RedCard Guest Services to Target.com Guest Services (TGS) to the Client Support Center (CSC), we take pride in infusing each interaction with that signature arenaflex service that customers and crew contributors alike have come to expect.

As a Home-Based Sr. Specialist in Collections, you'll:

* Interact with customers and negotiate bill arrangements for both inbound and outbound collections.

• Provide a personalized arenaflex interaction with credit account holders by treating them with respect and appreciation, showing courtesy and friendliness, identifying diverse account holder segments, and offering suitable possible solutions.
• Demonstrate problem-solving skills through probing or making recommendations for handling exceptional account situations (e.g., bankruptcy, CCC, deceased, legal, fraud, billing disputes, etc.).
• Work in a multi-media environment (emails, phone calls, chat messages, and letters) that's challenging and fast-paced, requiring you to prioritize work accordingly.
• The core responsibilities of this role are defined within this job description. Job responsibilities may evolve at any time due to business needs.

About You

* High School Diploma or GED

• Ability to work a flexible schedule, including nights, weekends, and holidays
• 1-2 years of prior customer experience or customer service experience
• Ability to engage with customers, crew contributors, and internal business partners with a professional, friendly, empathetic style, and de-escalate as needed
• Excellent verbal and written communication skills, including listening, negotiating, and decision-making skills. Experience managing escalated customer complaints
• Ability to apply diverse data sources to respond to questions, identify issues, and accurately resolve customer problems
• Strong technical skills, ability to work within multiple systems, and high proficiency with PC/Microsoft applications
• Access to a home workspace that is free from noise distractions to perform the role
• Hardwired internet at your home location (Hardwired: using an Ethernet cable to directly connect the Target-issued laptop to the modem or router)
• Meet the minimum bandwidth requirement of 40mbps download/5mbps upload
• Ability to interact through a Target-issued internet digital camera for required meetings, training, and/or interactions
• Ability to safely lift and carry up to 25 pounds of equipment

Additional Home-Based Requirements

* From time to time, and upon request, you'll be required to complete an online speed test and email a photograph of your speed test result to your supervisor.

• You may be required to deactivate Wi-Fi functionality while using Target systems at some point during your work hours.
• You may be required to store emergency and work phone numbers (excluding online resources) and other required notices in a conspicuous spot in your home workspace.
• If there are prolonged disruptions in your power or internet service, you'll be required to follow specific Target procedures, which may include taking unpaid days off if applicable.
• You will take reasonable care to prevent unauthorized disclosure of or access to Target assets or data by others in the home worksite.
• You must log out or lock your Target-issued laptop when you are away from your workspace.
• Target-issued systems can only be used for Target business purposes, and printing and/or storing proprietary data is not allowed.
• You must maintain your workspace free from any personal mobile phones, tablets, or other such devices (especially video and audio recording devices).
• You must maintain Target's dress code expectations while working from home.
• You must use the surge protector to ensure your Target-issued system is supplied.
• You will not be reimbursed for any home office expenses, including internet, office supplies, or table furniture.
• You are expected to follow Target's "Ergonomics in the Workplace" guide when setting up your workspace and to ensure a safe work environment.
• You must have a working smoke detector in or near the workspace.
• You must have a first aid kit available near the workspace.
• You may be expected to install all issued Target systems in your home workspace.
• You may be expected to disassemble and return to all Target-issued systems as directed by your supervisor upon request and/or upon the completion of your role.

Benefits

* High School

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Life Insurance
• 401(k) Retirement Plan
• PTO
• Employee Discount
• Paid Sick Leave
• Paid Family Care Leave
• Paid Vacation leave

Join the arenaflex Team

If you're passionate about delivering exceptional customer service and navigating complex situations with ease, we invite you to join our team as a Home-Based Sr. Specialist in Collections. Apply now and become a part of the arenaflex family, where we prioritize relationships, growth, and success as one team. Apply for this job