Part-Time Customer Service Representative – arenaflex Spotted Lanternfly Response Team

At arenaflex, we're dedicated to fostering a culture of excellence, innovation, and community engagement. As a leading institution in the field of agricultural sciences, we're committed to addressing the pressing issue of the Spotted Lanternfly (SLF) quarantine. We're seeking highly motivated and customer-focused individuals to join our arenaflex Spotted Lanternfly Response Team as Part-Time Customer Service Representatives. If you're passionate about delivering exceptional service, working with diverse populations, and making a positive impact on our community, we encourage you to apply.

About arenaflex

arenaflex is a world-renowned institution that consistently ranks among the top one percent of the world's universities. Our 24 campuses, 100,000 students, and 40,000 faculty and staff are united by a shared commitment to teaching, research, and engagement. As a land-grant institution, we're dedicated to bringing positive impact to humanity through our work. Our values of Integrity, Respect, Responsibility, Discovery, Excellence, and Community guide our daily activities and actions as students, faculty, staff, and volunteers.

Job Summary

As a Part-Time Customer Service Representative on the arenaflex Spotted Lanternfly Response Team, you'll serve as a first-line point of contact for external stakeholders interested in reporting a Spotted Lanternfly sighting and/or seeking additional information and resources. You'll work closely with the college SLF call center manager to meet stakeholder needs, develop working-level knowledge of Spotted Lanternfly, and assist with required reporting systems to help concerned citizens adapt to the presence of the invasive insect.

Key Responsibilities

- Maintain the overall operation and professional image of the customer-focused call center - Serve as first-line point of contact for external stakeholders interested in reporting a Spotted Lanternfly sighting and/or seeking additional information and resources - Respond and refer customer questions and/or needs, provide appropriate response/service for the situation, and refer to other department(s)/unit(s) when necessary - Correspond with a diverse customer base by phone, video conference, email, or regular mail - Investigate unusual situations or concerns and assist in problem resolution - Operate various equipment and computer systems, including proficiency with Microsoft Word and Excel - Assist with any required reporting with the College SLF team, Pennsylvania Department of Agriculture, and/or United States Department of Agriculture - Ensure quality of all call center services

Essential Qualifications

- Excellent verbal and written communications skills in English, and valued in Spanish - Excellent interpersonal skills, with the ability to build effective working relationships with colleagues and clientele - Ability to work as an active member of a team - Very organized and able to work with a sense of urgency to meet the expectations of concerned citizens - Ability to engage with diverse populations, meeting audience needs through the call center and referencing additional resources

Preferred Qualifications

- Experience in customer service, call center, sales, client management, information technology, and/or an understanding of basic entomology - Familiarity with Microsoft Office Suite and other software applications - Ability to work in a fast-paced environment and adapt to changing priorities - Strong problem-solving and analytical skills - Ability to maintain confidentiality and handle sensitive information

Skills and Competencies

- Excellent communication and interpersonal skills - Ability to work in a team environment and build effective working relationships - Strong problem-solving and analytical skills - Ability to adapt to changing priorities and work in a fast-paced environment - Familiarity with Microsoft Office Suite and other software applications - Ability to maintain confidentiality and handle sensitive information

Career Growth Opportunities and Learning Benefits

As a Part-Time Customer Service Representative on the arenaflex Spotted Lanternfly Response Team, you'll have opportunities to develop your skills and knowledge in customer service, communication, and problem-solving. You'll work closely with experienced professionals and have access to training and development programs to enhance your career growth. arenaflex is committed to providing a supportive and inclusive work environment that fosters learning and growth.

Work Environment and Company Culture

arenaflex is a dynamic and inclusive institution that values diversity, equity, and inclusion. Our work environment is collaborative, supportive, and committed to excellence. As a Part-Time Customer Service Representative, you'll work in a fast-paced call center environment, interacting with diverse stakeholders and responding to a high volume of calls. You'll have opportunities to work with a talented team of professionals, develop your skills and knowledge, and make a positive impact on our community.

Compensation, Perks, and Benefits

arenaflex offers competitive compensation and benefits packages to its employees. As a Part-Time Customer Service Representative, you'll receive a competitive hourly rate, opportunities for professional development, and a supportive work environment. arenaflex is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

How to Apply

If you're passionate about delivering exceptional customer service, working with diverse populations, and making a positive impact on our community, we encourage you to apply for the Part-Time Customer Service Representative position on the arenaflex Spotted Lanternfly Response Team. Please submit your application through our online portal, including your resume, cover letter, and any relevant certifications or licenses. We look forward to reviewing your application and welcoming you to our team!

Equal Employment Opportunity

arenaflex is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. If you're unable to use our online application process due to an impairment or disability, please contact us at 814-865-1473.

Contact Information

For more information about the Part-Time Customer Service Representative position on the arenaflex Spotted Lanternfly Response Team, please contact us at [insert contact information]. We look forward to hearing from you and welcoming you to our team! Apply for this job