Experienced Customer Experience Concierge – Luxury Lounge Ambassador
At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our Card Members' expectations. As a Customer Experience Concierge, you'll play a vital role in creating unforgettable moments for our most valued customers at the arenaflex Centurion Lounge in Atlanta. If you're passionate about delivering world-class service, have a knack for building relationships, and thrive in a fast-paced environment, we want to hear from you.
Join the arenaflex Team and Lead the Way
At arenaflex, we believe that with the right backing, people and businesses have the power to progress in incredible ways. When you join our team, you become part of a global and diverse community of colleagues with an unwavering commitment to backing our customers, communities, and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At arenaflex, you'll be recognized for your contributions, leadership, and impact – every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard, and feels like they belong.
About the Role
As a Customer Experience Concierge, you'll be the face of arenaflex to our Card Members, acting as an ambassador of the brand. You'll work as a cohesive team to excite our customers and deliver on the brand promise. A successful Customer Experience Concierge will have a passion for delivering extraordinary service to our best Card Members, in a customer-facing environment. Our team members are highly skilled and motivated, providing travel, card, concierge, and lifestyle services to arenaflex Card Members.
Key Responsibilities:
* Welcome and provide access to our Card Members upon arrival at reception
- Be accountable and take ownership of the customer's experience from beginning to end
- Create innovative ways to resolve customers' issues or concerns to win their brand loyalty; ultimately making loyal enthusiasts out of the customers
- Employ the Customer First philosophy in meeting customers' needs and expectations
- Provide concierge and lifestyle recommendations
- Provide travel consultation and minimal reservation assistance
- Accommodate needs of our Card Members, by partnering with our food and beverage lounge partners
Lounge Hours of Operation:
* Monday – Sunday: 5:30 AM – 9:00 PM (subject to change due to business need)
Qualifications:
* Minimum of 1 year recent experience servicing premium customers
- Airline, lounge, or travel industry experience is preferred (Travel reservation experience a plus)
- Passion for servicing customers with proactive solutions
- Exceptional communication skills, delighting the customer with every single interaction
- The ability to listen to the customer's needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received
- Must exhibit the utmost professionalism and maintain a positive attitude in all interactions
- The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment
- Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members' experience at the forefront of everything you do
- Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment
- Ability to utilize and switch from multiple technology platforms with ease
- Adapt to an ever-changing environment and being resilient
- Ability to work flexible shifts, including nights, weekends, and holidays, is essential
- Light to moderate lifting may be required for certain job tasks
Salary and Benefits:
* $20.00 to $22.12 hourly + bonus + benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Work Environment and Company Culture:
At arenaflex, we prioritize our colleagues' holistic well-being, offering benefits and programs that support their physical, financial, and mental health through each stage of life. We're committed to creating an inclusive environment where everyone feels seen, heard, and valued.
Equal Opportunity Employer:
arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Amex Flex:
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
Apply Now:
If you're passionate about delivering exceptional customer experiences and have what it takes to join our team, apply now to become a Customer Experience Concierge at the arenaflex Centurion Lounge in Atlanta. Apply for this job