Experienced Customer Support Representative – Onsite Veterinary Assistance
Join arenaflex, the fastest-growing e-commerce retail business in the market today, as a Full-Time Customer Support Representative in our Veterinary Assistance team located in Louisville, KY! This role involves delivering exceptional customer care, handling prescription approvals for veterinary medication, and working closely with pet-parent clients and colleagues to create a remarkable experience. Our team is passionate about providing outstanding customer and center service.
Why You'll Love Working Here:
At arenaflex, we prioritize Safety, Well-being, and Culture in every aspect of our jobs and facilities. We offer a range of benefits for our colleagues, including:
- Competitive starting wages
- Opportunities for wage increases starting after 3 months of service
- Environment-controlled climate
- Employee 20% Discount Program at arenaflex for all your pet needs
- 401(k) with company matching
- Team-building events and company-sponsored lunch gatherings
- Career growth and advancement opportunities
- Health insurance qualification on the first of the month
- Funded child, adult, and pet care through Care.com
- Discounts on various items through the LifeMart Discount platform
What You'll Do:
* Connect directly with veterinary facilities to arrange prescription approvals, resolve client issues, and clarify order requests
- Examine and resolve issues to determine suitable solutions for clients and center partners, and follow up as necessary to resolve issues
- Complete accurate data entry of solutions into arenaflex's healthcare software
- Maintain a high level of quality through data entry and order handling of veterinary pharmacy orders
- Work with empathy, attention to detail, patience, compassion, and thoughtfulness to clients and partners alike
- Be willing to learn and grow with our team; we share feedback, receive input, and work in a culture of openness and development
- Communicate with veterinary facilities via telephone (occasionally other channels) with various topics, primarily using our internal software and systems to explore solutions and record center note accounts
- Expect a significant portion of the average business day to be outbound veterinary facility/client telephone contacts
What You'll Need:
* Demonstrate exceptional interpersonal skills (written, verbal, and listening)
- Ability to multitask (e.g., chat on the phone while exploring on the computer and taking notes)
- Work with ownership, be a self-starter, and stand out with attention to detail
- Proficiency with Microsoft Office
- High school diploma or equivalent
- Ability to obtain a Pharmacy Technician License from the Kentucky Board of Pharmacy where applicable
- Strong decision-making abilities
- Proven ability to perform multiple tasks and excel in a fast-paced environment
- Ability to adapt to change based on the business needs of the organization
- Flexibility to adjust schedule and stay at work longer than required depending on the situation by the specialty unit
- Ability to maintain confidentiality and secure sensitive data
- Ability to pass a personal background check
- Commitment to punctuality and being your best
Join Our Team:
If you're passionate about delivering exceptional customer care and working in a dynamic environment, we encourage you to apply to this exciting opportunity. arenaflex offers a supportive and inclusive culture, opportunities for growth and development, and a competitive compensation package. Don't miss out on this chance to join our team and make a difference in the lives of our customers and their pets.
Apply Now:
To apply for this role, please visit our website and submit your application. We look forward to reviewing your qualifications and learning more about your experience and skills. Apply Now! Apply for this job