Experienced Order Processing and Data Entry Specialist – Customer Service and Logistics Support
At arenaflex, we are a dynamic and innovative organization that prides itself on delivering exceptional customer experiences and providing top-notch support to our clients. As a key member of our Customer Service team, we are seeking an experienced Order Processing and Data Entry Specialist to join our team on a part-time basis. If you have a passion for logistics, customer service, and data entry, and are looking for a challenging and rewarding role, we encourage you to apply.
About arenaflex
arenaflex is a leading provider of innovative solutions and services to various industries. Our mission is to deliver exceptional customer experiences, foster long-term relationships, and drive business growth through our commitment to excellence, innovation, and teamwork. We are proud of our diverse and inclusive work environment, where every team member has the opportunity to grow, learn, and contribute to our success.
Job Summary
As an Order Processing and Data Entry Specialist, you will play a critical role in supporting our spare parts sales order management, working with internal and external customers, and managing orders from receipt to delivery. You will also engage in reverse logistics management, ensuring seamless communication and coordination with customers, sales representatives, and other stakeholders. If you are a detail-oriented, organized, and customer-focused individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity.
Key Responsibilities
* Interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions related to domestic and/or international order processing.
- Process orders for materials for both domestic and/or international requests in accordance with arenaflex policy and practice.
- Coordinate and perform activities such as order entry, order acknowledgement, order revision, and preparation of shipping documents.
- Receive customer requests and prepare documents/trouble tickets related to processing returns (RMA), servicing, and exchanges.
- Update databases with status of returned materials issues and accounts for returns inventory.
- Record and report the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
- Ensure service information is accessible by sorting and filing documents/forms.
- Handle requests for additional company materials.
- Maintain records of returns, schedule changes, product enhancements or changes, and product pricing, and resolve return credit problems.
- Coordinate and perform activities associated with the transfer of consigned material.
- Coordinate and perform activities associated with order tracking and customs clearance by working with transportation carriers and brokers.
Skills, Knowledge, and Expertise
* Minimum Required Skills and Knowledge: + Direct customer support experience, including administrative experience. + Order processing experience or an equivalent combination of formal training in logistics, data processing, marketing, international business, finance, and accounting, production control, or related office and business education. + Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint. + Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software desired.
- Typical Education and Experience: Associate degree or equivalent. 1-3 years of related experience.
Benefits
* 401(k) plan with company matching
- Paid Time Off
- Sick Time
- Company offers a generous benefits package that pays 100% of medical, dental, and vision
- Short Term Disability
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
What We Offer
At arenaflex, we are committed to providing a supportive and inclusive work environment that fosters growth, learning, and collaboration. As an Order Processing and Data Entry Specialist, you will have the opportunity to:
- Work with a diverse and experienced team of professionals
- Develop your skills and expertise in order processing, data entry, and customer service
- Contribute to the success of our organization and make a meaningful impact on our customers
- Enjoy a competitive salary and benefits package
- Participate in ongoing training and professional development opportunities
- Collaborate with cross-functional teams to drive business growth and innovation
How to Apply
If you are a motivated and customer-focused individual with a passion for logistics and data entry, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job