Experienced Retail Customer Service Associate – Print, Signs & Graphics, and Shipping Expert

At arenaflex, we're dedicated to delivering exceptional customer experiences and providing top-notch services in the retail industry. As a Retail Customer Service Associate, you'll play a vital role in driving business growth, fostering customer loyalty, and upholding arenaflex's commitment to quality and excellence.

About arenaflex

arenaflex is a leading provider of retail services, specializing in print, signs & graphics, and shipping solutions. Our team of experts is passionate about delivering exceptional customer experiences, and we're committed to helping our customers achieve their goals. With a strong focus on quality, innovation, and customer satisfaction, arenaflex has established itself as a trusted partner in the retail industry.

Job Summary

As a Retail Customer Service Associate, you'll be responsible for providing exceptional customer service, utilizing consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs. You'll be knowledgeable in all areas of the retail business, including print, signs & graphics, and shipping, and will be responsible for taking orders, coordinating activities in the store, providing pricing and product information, and recommending appropriate arenaflex products and services.

Key Responsibilities

* Provide exceptional customer service, utilizing consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs

• Demonstrate expertise in printing, signs & graphics, and shipping product lines, and recommend appropriate arenaflex products and services
• Take complex customer orders using order systems and provide accurate pricing information
• Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Set up and operate printing, binding, and other related equipment using customer-supplied original media and documents
• Maintain a safe, clean, and orderly retail store
• Process financial transactions using a Point of Sale terminal (POS), including handling cash and making change
• Clean, repair, and stock all retail store printing and shipping equipment and supplies to provide optimal performance and availability
• Stay current on retail store merchandising materials and ensure proper display of all retail area product and signage
• Take preemptive action to prevent errors and waste
• Complete required financial paperwork and may assist with financial reporting, including daily sales, close-outs, and bank deposits
• Follow arenaflex standard operating procedures as well as adhere to legal, HR, safety, customer service, and security policies and procedures

Essential Functions

* Ability to stand during entire shift, excluding meal and rest periods

• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the arenaflex business

Preferred Qualifications

* High school diploma or equivalent education

• 6+ months of specialized experience
• Excellent verbal and written communication skills
• Ability to operate with minimal supervision
• Ability to work in a fast-paced environment, under substantial pressure
• Ability to maintain attention and concentration for extended periods of time

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our team members grow and develop their skills. As a Retail Customer Service Associate, you'll have opportunities to:

• Develop your customer service skills and expertise in print, signs & graphics, and shipping
• Learn about arenaflex's products and services and become a subject matter expert
• Participate in training and development programs to enhance your skills and knowledge
• Take on additional responsibilities and challenges to advance your career
• Collaborate with other team members to achieve business goals and objectives

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that values innovation, quality, and customer satisfaction. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a positive and inclusive work culture. As a Retail Customer Service Associate, you'll be part of a team that is dedicated to excellence and customer satisfaction.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Hourly rate: $18.55 - $21.81
• Opportunities for career growth and advancement
• Comprehensive benefits package, including health, vision, and dental insurance
• Retirement plan and tuition reimbursement
• Paid time off and holidays
• Discounts on arenaflex products and services

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our retail customer service associate role. Apply for this job