Experienced Customer Care/Social Media Manager – Delivering Exceptional Experiences at arenaflex
At arenaflex, we're on a mission to revolutionize the concrete repair industry by providing top-notch services and unparalleled customer experiences. As a Customer Care/Social Media Manager, you'll be the friendly voice behind our 5-star reputation, ensuring that every interaction with our customers is nothing short of exceptional. If you're a people person with a passion for social media, we want to hear from you!
About arenaflex
arenaflex is a leading provider of concrete repair services, serving residential and commercial clients across the nation. Our team is dedicated to delivering high-quality solutions that exceed our customers' expectations. We believe that success is measured by the number of lives we enrich – our customers' and our employees'. Our culture is built on respect, empathy, and a commitment to excellence, making us an ideal workplace for those who share our values.
Key Responsibilities
As a Customer Care/Social Media Manager at arenaflex, you'll be responsible for:
Appointment Coordination
+ Schedule and reschedule sales appointments via inbound and outbound calls + Maximize efficiency in booking and route planning for our sales team + Rescue cancellations with professionalism and confidence + Engage with prospects via social media to drive appointments
Communication & Customer Support
+ Provide timely and accurate responses to customer inquiries + Maintain detailed records and ensure smooth hand-offs between teams + Embody the voice of the brand in every interaction
Marketing & Asset Development
+ Assist in creating and editing content for online and offline marketing materials + Help manage applications for company awards and recognition opportunities
Social Media Management
+ Create and manage a content calendar for multiple platforms + Monitor and respond to comments and messages + Analyze social engagement and recommend improvements
Internal Communications
+ Keep internal teams updated on marketing programs and customer feedback
Qualifications
To succeed in this role, you'll need:
Knowledge of customer service principles and practices
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Strong communication skills, both verbal and written
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Proficiency in using office software and comfort with CRM tools
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Accurate data entry and strong attention to detail
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Ability to stay focused in a desk-based, screen-heavy role
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Ability to prioritize tasks and adapt to changing priorities
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Positive, team-first attitude with a high level of professionalism
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Must be fluent in English and authorized to work in the U.S.
* Proven experience using videos/reels for social media marketing and managing ad campaigns on different social platforms
Traits We Look For
We're looking for someone who is:
Coachable and open to learning
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Positive attitude and resilience
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Integrity and accountability
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Strong customer focus
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Team-oriented with a drive to win
Benefits
As a valued member of our team, you'll enjoy:
Simple IRA (3% Match) - Eligible after 1 year of employment
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Health insurance benefits, including up to 50% of the Silver plan value for the employee
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AFLAC Supplemental Insurance Offerings
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80 hours of ETO accrued over a year and available for use after 90 days of employment
Schedule
This is a full-time position, Monday to Friday, with some flexibility based on workload and events.
Work Location
Our office is located in Goochland, VA, and we're proud to offer a collaborative and supportive work environment.
Equal Opportunity
arenaflex is an equal opportunity employer, and we're committed to building a diverse team that reflects the communities we serve. We believe in respecting, supporting, and empowering every individual, regardless of their background.
Apply Now
If you're ready to join a team that's redefining the concrete repair industry, one customer at a time, apply now! We can't wait to hear from you. Apply Job! Apply for this job