Experienced Chat Support Associate – Veterinary Community Engagement and Support
Join our dynamic team at arenaflex, and be a part of revolutionizing the way veterinarians buy the supplies they need to keep America's pets healthy. arenaflex's innovative eCommerce and mobile platforms empower veterinary practices to compare and buy from all their vendors in one place. Our community of over 17,000 veterinary hospitals employs tens of thousands of veterinarians, delivering care to millions of animals every year across all 50 states. We're a growing team on a mission to modernize the $50B+ animal health industry, helping veterinary organizations spend more time giving care and less time shopping and comparing across vendors to supply their practices.
About arenaflex
arenaflex is a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC. We're passionate about creating a platform that makes a meaningful difference in the lives of pets and their owners. Our team is comprised of talented and dedicated individuals who share a common goal: to modernize the animal health industry and make a positive impact.
The Role
As an Experienced Chat Support Associate, you will play a pivotal part in ensuring a positive and delightful day-to-day experience for every user leveraging the arenaflex platform for their supply ordering needs. You will engage with our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of the arenaflex platform.
Key Responsibilities
- Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner - Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner - Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more - Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools - Work with vendor and industry partners to streamline communication and alerts between systems - Help to continuously develop and expand processes in order to streamline support workflows
What You'll Need
- 1 year of relevant, customer-facing work experience - 2 Year Associate's Degree or 4 Year College Degree - Excellent written and verbal communication skills - Experience in chat support preferred - Patience and compassion when handling difficult situations - Ability to adapt quickly and manage many concurrent responsibilities - A strong desire to learn and help our customers succeed - A positive attitude and one-for-all team mentality and excellent collaboration skills - Tech/start-up work experience is a plus but not required
What We Offer
- 100% remote within the USA - Medical, Dental, and Vision Insurance - Automatic 401k contribution - Employee referral program - At-home office set up - Bi-annual company retreats - Open vacation policy - Equity - Monthly team events
Compensation
The typical base pay range for this role across the U.S. is: $50,000/year - $80,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $55,000 - $75,000 + bonus + equity + benefits. This salary range is a good faith estimate of what arenaflex may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience.
Benefits Package
In addition to base compensation, arenaflex offers a comprehensive benefits package. This includes medical, dental, and vision insurance, automatic 401k contribution, employee referral program, at-home office set up, bi-annual company retreats, open vacation policy, equity, and monthly team events.
Why Join arenaflex?
- Be part of a dynamic and growing team that's making a meaningful impact in the animal health industry - Work with a talented and dedicated team of individuals who share a common goal - Enjoy a comprehensive benefits package and competitive compensation - Have the opportunity to learn and grow with a company that's committed to innovation and excellence - Be part of a company that values diversity, equity, and inclusion
How to Apply
If you're passionate about making a difference in the lives of pets and their owners, and you're looking for a challenging and rewarding role, we encourage you to apply. Please submit your application through arenaflex's Careers Page. The application deadline is accepted on an ongoing basis.
Important Note
arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs. Apply Job! Apply for this job