Experienced Customer Insights Specialist – Consumer Intelligence and Advanced Analytics

At arenaflex, we're on a mission to deliver the most complete understanding of consumer buying behavior and reveal new pathways to growth. As a Customer Insights Specialist, you'll play a critical role in helping our clients achieve their revenue, profitability, and customer satisfaction goals. If you're passionate about consumer insights, advanced analytics, and innovation, we want to hear from you.

Job Summary

We're seeking an experienced Customer Insights Specialist to join our team at arenaflex. As a key member of our sales and marketing team, you'll be responsible for selling Consumer Insights services, Analytics, and Innovation to new and existing clients. You'll work closely with our local Account Development team to understand client needs and priorities, and proactively offer solutions to achieve sales targets. Your expertise in market/category analysis, presentation skills, and intellectual curiosity will help drive client outcomes and grow our portfolio.

Key Responsibilities

As a Customer Insights Specialist at arenaflex, you'll have the following key responsibilities:

• Independently sell Consumer Insights services, Analytics, and Innovation to new and existing clients, successfully assessing their needs and proactively offering solutions to achieve sales targets.
• Partner with local Account Development teams to understand client needs and priorities, and develop joint business plans to drive growth.
• Scope projects responsibly to meet sales targets, ensuring feasibility by partnering with Solution experts, Customer Success, and Operations teams.
• Engage with clients to secure customer satisfaction, answering their concerns and questions through on-site and off-site client consultancy work.
• Build arenaflex's portfolio awareness through presentations at conferences, clients, and internal events.
• Execute business plans, proactively searching for opportunities on the market, making suggestions for improvement, and gathering client requirements from commercial teams.
• Participate in the preparation of sales plans and budgets for respective markets, managing pipeline, and providing weekly input for forecasting sales.
• Continuously work on further professional development and adoption of technical knowledge related to arenaflex tools and services.
• Use arenaflex processes and tools to provide proactive and integrated analysis for customers, making recommendations and proposals.
• Collaborate with other departments at arenaflex to drive business growth and client satisfaction.

Role Requirements

To succeed as a Customer Insights Specialist at arenaflex, you'll need:

• A Bachelor's degree in economics, behavioral sciences, statistics, or a related area.
• Strong communication, verbal, and written skills.
• Strong analytical, statistical, and logical skills.
• Exceptional ability for market/category analysis.
• Excellent presentation skills.
• Intellectual curiosity and persistence to find answers to questions.
• Ability to autonomously manage simultaneous projects in a fast-paced business environment.
• Strong sense of urgency and accountability to drive client outcomes.
• Fluency in Romanian and English, with the ability to work collaboratively with internal and external teams.
• Competent negotiator with good influencing skills.

Preferred Qualifications

While not required, previous experience in Consumer Insights (sales or consulting) and broad industry knowledge (FMCG, Banking, Telekom) would be an asset. Additionally, accuracy and attention to detail are highly valued in this role.

What We Offer

As a Customer Insights Specialist at arenaflex, you'll enjoy:

• Work in an international, multicultural environment.
• Private medical coverage.
• Hybrid working module.
• Meal Tickets/monthly.
• Easter and Christmas vouchers and vacation vouchers/tickets.
• Internal recognition program.
• Volunteer time off.
• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee-Assistance-Program (EAP).

About arenaflex

arenaflex is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, arenaflex combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—arenaflex delivers the Full View. arenaflex is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

Our Commitment to Diversity, Equity, and Inclusion

arenaflex is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

How to Apply

If you're passionate about consumer insights, advanced analytics, and innovation, and want to join a dynamic team at arenaflex, please apply through the link below: Apply Job! Apply for this job