Senior Customer Onboarding Consultant – Franchise Growth & Success

At arenaflex, we're revolutionizing the way brands connect with their customers through intelligent SMS platforms. As a leading conversational texting and automation platform, we empower businesses to personalize the text messaging experience at scale. Our mission is to build meaningful relationships between brands and their customers, and we're seeking a talented Senior Customer Onboarding Consultant to join our team.

About arenaflex

arenaflex has been named a Top 10 most innovative technology company and has secured $34 Million in Series A funding. We're backed by top-tier VCs and have a strong track record of delivering cutting-edge solutions to our clients. Our platform has helped brands like Naked Wines, Eargo, Edible Arrangements, and Camp Bow Wow build successful relationships with their customers through conversation – SMS to start.

The Role

As a Senior Customer Onboarding Consultant – Franchise, you'll work closely with our largest customers to implement arenaflex's intelligent SMS platform. You'll leverage your deep knowledge of our solutions, a strong commitment to customer experience, and extensive experience with project management to ensure a seamless client implementation and set the foundation for a successful long-term partnership.

Key Responsibilities

* Proactively manage the implementation process from end-to-end to achieve customers'/arenaflex's target timelines and success criteria

• Deeply understand our clients' customer journey, use cases/pain points, and align them to arenaflex's solutions
• Define, document, and communicate customer workflows, including SMS copy/cadence, compliance best practices, integration requirements, arenaflex technical workflows, and more
• Maintain customer records by updating account information, meeting notes, and task status using project management tools and methodologies
• Communicate technical requirements and timelines to various internal/external departments and with multiple third-party vendors to ensure project progress
• Partner with our data team to ensure client ROI and satisfaction
• Build strong relationships with key customer stakeholders to effectively drive adoption of solutions and identify opportunities for future expansion
• Partner with Sales, Engineering, Customer Success, and Support to ensure seamless hand-offs
• Collaborate internally with key stakeholders to improve product offerings, troubleshoot customer issues, and provide feedback on product enhancements
• Play a key role in the development and documentation of processes and best practices

What You'll Need

* 3+ years of hands-on experience in a consultative onboarding role, supporting large franchise / multi-location organization and/or enterprise-level customers co-developing communication strategies + Bonus: prior experience at an early-stage SaaS company

• 2+ years experience in marketing technology, SMS for consumer communications, and/or email/digital marketing to act as a partner and enable customers to scale and grow with arenaflex
• Proven ability to build and improve customer journeys/processes from the ground up
• Demonstrated project management experience, deploying multiple projects simultaneously in a fast-paced environment
• Stellar communication, presentation, and relationship-building skills and experience working with Marketing and IT executive leadership
• Ability to effectively collaborate with partners across Sales, CX, Product, and Engineering teams

What We Offer

* Estimated salary range: $90,000 - $125,000 based on experience

• Opportunity to work with a leading conversational texting and automation platform
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Comprehensive benefits package, including health insurance, retirement plan, and paid time off
• Flexible work arrangements, including remote work options

Diversity, Equity, and Inclusion

At arenaflex, we're committed to creating an inclusive and diverse work environment. We believe that diverse perspectives and experiences are essential to driving innovation and success. We welcome applications from candidates with a wide range of backgrounds, experiences, and perspectives. If you require any accommodations throughout your interview process, please let our hiring team know and we will be more than happy to make the appropriate adjustments.

How to Apply

If you're passionate about customer onboarding and want to join a dynamic team that's revolutionizing the way brands connect with their customers, we encourage you to apply. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you! Apply for this job