Manager, Sales and Customer Experience – Retail Store Leadership

Are you a seasoned retail leader with a passion for delivering exceptional customer experiences and driving sales growth? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join arenaflex, a leading retail organization with a rich history of innovation and customer satisfaction. As a Manager, Sales and Customer Experience, you will play a critical role in shaping the customer experience and driving business results in our stores.

About arenaflex

arenaflex is more than just a store – we're a story that has captured the hearts and minds of America for over 160 years. Our story is one of innovation and tradition, of inspiring stores and irresistible products, of memorable moments and milestones for countless customers and colleagues. We're proud of our heritage and committed to continuing to deliver exceptional customer experiences that exceed our customers' expectations.

Job Overview

As a Manager, Sales and Customer Experience, you will be responsible for leading a high-performing team of sales and customer service professionals to deliver exceptional customer experiences and drive sales growth. You will be the face of arenaflex in the store, responsible for creating a welcoming and inclusive environment that inspires customers to return again and again. Your passion for customer service and sales will drive the team to achieve exceptional results, and your leadership skills will inspire and motivate them to reach their full potential.

Key Responsibilities

* Build a productive, enthusiastic team that is eager to engage with customers and create memorable shopping experiences

• Exceed sales goals by leading arenaflex initiatives through coaching and recognition, optimizing productivity and efficiency
• Review and utilize sales and rewards data to recognize colleagues and develop strategies to improve results
• Manage selling support activities, including stockroom, signing, equipment, and merchandising
• Support other operational areas, such as OMNI, Style, and Asset Protection
• Conduct ongoing talent analysis of colleagues and establish career progression plans to retain top talent and reduce turnover
• Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas
• Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues
• Work a flexible retail schedule, including days, evenings, holidays, and weekends
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Essential Qualifications

* Bachelor's degree or equivalent work experience in a related field

• 3-5 years of management experience in retail
• Proven ability to lead high-performing teams and drive sales growth
• Excellent customer service and sales skills
• Strong analytical and problem-solving skills
• Ability to work a flexible schedule, including days, evenings, holidays, and weekends
• Ability to lift, stand, and move for long periods of time

Preferred Qualifications

* Master's degree in Business Administration or related field

• Experience in retail management, sales, and customer service
• Strong leadership and team-building skills
• Ability to communicate effectively with colleagues, customers, and management
• Strong analytical and problem-solving skills
• Experience with Microsoft Office and other retail software systems

Skills and Competencies

* Leadership and Team Building: Ability to build, lead, and motivate a productive, enthusiastic team

• Customer Service Excellence: Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor
• Sales and Performance Management: Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency
• Analytical Skills: Ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategies
• Operational Management: Experience managing selling support activities, including stockroom, signing, equipment, and merchandising
• Cross-functional Support: Capability to support other operational areas, such as OMNI, Style, and Asset Protection
• Talent Development: Proficient in conducting talent analysis, establishing career progression plans, and retaining top talent
• Conflict Resolution: Effective in addressing complaints and resolving problems with colleagues
• Communication Skills: Consistently clear and effective communicator, writer, and presenter
• Technical Proficiency: Strong skills in Microsoft suite, computers, and handheld devices

Career Growth Opportunities and Learning Benefits

As a Manager, Sales and Customer Experience at arenaflex, you will have access to a range of career growth opportunities and learning benefits, including:

• Comprehensive training and development programs to enhance your leadership and sales skills
• Opportunities for career advancement and professional growth
• Access to arenaflex's employee resource groups and volunteer opportunities
• Competitive pay and benefits package, including comprehensive health and wellness coverage and a 401(k) match
• Paid time off and eight paid holidays
• Merchandise discounts and performance-based incentives
• Annual merit review and employee assistance program with mental health counseling and legal/financial advice

Work Environment and Company Culture

arenaflex is committed to creating a dynamic, inclusive work environment that inspires and motivates our colleagues to deliver exceptional customer experiences. Our company culture is built on a foundation of respect, empathy, and open communication, and we strive to create a workplace that is welcoming and inclusive for all colleagues.

Compensation, Perks, and Benefits

arenaflex offers a competitive pay and benefits package, including:

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off and eight paid holidays
• Merchandise discounts and performance-based incentives
• Annual merit review and employee assistance program with mental health counseling and legal/financial advice

How to Apply

If you are a motivated and results-driven leader with a passion for delivering exceptional customer experiences, we invite you to apply for the Manager, Sales and Customer Experience position at arenaflex. Please submit your application, including your resume and a cover letter, through our online application system. Apply Job! Apply for this job