Lead Retail Customer Service Associate – Expert Customer Experience Specialist at arenaflex
Job Summary:
Join the arenaflex team as a Lead Retail Customer Service Associate, where you will play a pivotal role in delivering exceptional customer experiences across all areas of our retail store's business. As a seasoned expert in customer service, you will be responsible for managing production flow, providing expert advice on arenaflex products and services, and ensuring that every customer interaction is friendly, polite, and expertly handled. If you have a passion for delivering outstanding customer service, a keen eye for detail, and a knack for multitasking, we want to hear from you!
About arenaflex:
arenaflex is a leading provider of innovative solutions and services that empower individuals and businesses to achieve their goals. Our team of experts is dedicated to delivering exceptional customer experiences, and we're looking for like-minded individuals to join our ranks. As a Lead Retail Customer Service Associate, you will be part of a dynamic team that is passionate about making a difference in the lives of our customers.
Responsibilities:
As a Lead Retail Customer Service Associate, you will be responsible for:
- Demonstrating consultative behaviors to ensure friendly, polite, and expert service is delivered to all customers
- Managing production flow to ensure all production orders are completed accurately and on time
- Taking customer orders, providing pricing information, performing consultative selling, and recommending arenaflex products and services
- Tracking and logging all production jobs
- Taking lead responsibility for digital imaging, scheduling, and running black and white or color production on full-service orders, including finishing services and large job management
- Setting up complex orders and performing multiple tasks at the same time
- Ensuring quality during and after the production process
- Ensuring communication among shifts
- Coordinating pick-up and delivery of customer orders
- May provide leadership to team members on an assigned shift
- Assisting in the training of store team members
- Collating, sorting, and organizing customer orders
- Operating the Point of Sale terminal (POS), handling financial transactions, and making change
- Completing required financial paperwork and may assist with financial reporting, including daily sales, close-outs, and bank deposits
- Following instructions of supervisors and assisting other team members in performing store functions
- Following arenaflex standard operating procedures as well as adhering to legal, HR, safety, and security policies and procedures
- Providing customer service by determining appropriate shipping methods, informing customers of arenaflex products, services, routes, and rates
- Ensuring quality customer service is given to customers by providing packaging services, as well as offering information about arenaflex products and services
- Offering assistance to customers by suggesting appropriate shipping methods
- Maintaining inventory of shipping supplies
- Assembling parcels and preparing goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
Requirements:
* High school diploma or equivalent education
- 2+ years of specialized experience
- Excellent verbal and written communication skills
- For new hires, must meet all arenaflex employment qualifications in force at the time of hiring
- For current arenaflex team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook
Nice-to-Haves:
* Experience in a retail or customer-facing environment
- Knowledge of arenaflex products and services
- Ability to work in a fast-paced environment
- Strong problem-solving and analytical skills
- Ability to multitask and prioritize tasks effectively
Benefits:
As a Lead Retail Customer Service Associate at arenaflex, you will enjoy a range of benefits, including:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Access to exclusive arenaflex products and services
- Discounts on arenaflex services and products
- Opportunities for advancement and leadership development
How to Apply:
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply now to join the arenaflex team as a Lead Retail Customer Service Associate. Apply for this job