Experienced Healthcare Customer Service Representative – Tallahassee

Join the arenaflex team, a dynamic and innovative organization that is revolutionizing the way we approach healthcare and customer service. As a Healthcare Customer Service Representative at arenaflex, you will have the opportunity to make a meaningful impact in the lives of our clients and their members, while also growing your career in a company that values work flexibility, learning, and career development.

About arenaflex

arenaflex is a leading provider of innovative healthcare solutions that empower our clients to improve the health and well-being of their members. We are a team of passionate and dedicated professionals who are committed to making a difference in the lives of others. Our mission is to harness the power of technology to help our clients overcome some of the biggest challenges in healthcare, and we are seeking talented individuals like you to join our team.

Your Role in Our Mission

As a Healthcare Customer Service Representative at arenaflex, you will play a critical role in delivering exceptional customer service to our clients and their members. Your responsibilities will include:

• Answering telephones and responding to basic customer questions and/or forwarding to appropriate personnel and providing consultancy utilizing knowledge and expertise on insurance and healthcare.
• Developing and implementing general insurance and health care policies in accordance with state and federal laws and providing expertise to investigate and adjudicate claim characteristics that do not match policy provisions.
• Responding to provider appeals and meeting with providers to resolve problems/issues. Advising provider review councils, state officials, and working with organized healthcare groups and associations on various medical issues related to insurance and healthcare programs.
• Processing calls in a manner that ensures service level agreements (SLAs) are met or exceeded. Recording calls, processing requests, and updating account history with results of inquiry to include proper documentation.
• Interfacing with team members, management, and customers in reference to customer service issues. Reviewing and recommending modification to procedures and workflow as necessary to ensure efficient and effective processing of transactions.
• Processing client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow.

What We're Looking For

We are seeking a highly motivated and customer-focused individual who is passionate about delivering exceptional service to our clients and their members. To be successful in this role, you will need:

• 2 or more years of customer service experience in any industry
• Knowledge of basic help desk software, computer software, and Microsoft Office applications
• Strong problem-solving skills to bring inquiries to effective resolution
• Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
• Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries

What You Can Expect in This Role

As a Healthcare Customer Service Representative at arenaflex, you can expect:

• Call Center Hours of Operation: 7:00 AM – 6:00 PM. You must be able to work any assigned 8-hour shift between these hours.
• Onsite work environment
• A competitive salary range of $27,200 - $38,900 per year, with opportunities for growth and advancement
• A comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) employer match and flexible vacation policy
• Opportunities for professional development and growth through our leadership and technical development academies
• A dynamic and inclusive work environment that values diversity, equity, and inclusion

Why Join arenaflex?

At arenaflex, we believe that our people are our greatest asset. We are committed to creating a workplace that is inclusive, equitable, and supportive of all employees. We offer a range of benefits and opportunities for growth and development, including:

• A comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) employer match and flexible vacation policy
• Opportunities for professional development and growth through our leadership and technical development academies
• A dynamic and inclusive work environment that values diversity, equity, and inclusion
• A competitive salary range of $27,200 - $38,900 per year, with opportunities for growth and advancement

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service to our clients and their members, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex website] to learn more about our company and our available job openings. You can also apply for this position by clicking on the link below. Apply Job!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, equitable, and supportive of all employees. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. Apply for this job