Duty Manager, Airport Customer Experience Administration – Lead and Inspire Excellence in Arenaflex's Airport Operations

At arenaflex, we're committed to delivering exceptional customer experiences across our airport operations. As a Duty Manager, Airport Customer Experience Administration, you'll play a pivotal role in leading a team of management and support staff to drive performance, improve processes, and foster a culture of excellence. If you're a seasoned leader with a passion for airport operations, we want to hear from you.

About Arenaflex

Arenaflex is a world-leading airline and travel company, dedicated to providing unparalleled customer experiences across our global network. With a rich history of innovation and excellence, we're constantly pushing the boundaries of what's possible in the aviation industry. Our commitment to customer satisfaction, employee engagement, and community involvement sets us apart as a leader in our field.

Job Summary

As a Duty Manager, Airport Customer Experience Administration, you'll be responsible for leading a team of leaders responsible for planning and executing assignments through technology such as GSRealTime. You'll manage multiple software programs simultaneously to analyze operations, develop strategic initiatives, and drive results. Your expertise in staffing, payroll, training, and team support will ensure compliance and accountability, while your exceptional leadership and interpersonal skills will foster positive relationships and drive engagement across departments.

Key Responsibilities

* Develop, process, and manage 3-5 main schedule bids per year, ensuring seamless execution and optimal resource allocation

• Lead and develop a team of leaders responsible for planning and executing assignments through technology such as GSRealTime, driving performance and results
• Manage multiple software programs simultaneously to quickly analyze operations and determine the best course of action throughout the day
• Solve complex staffing situations to mitigate risks and drive results, ensuring compliance and accountability
• Collaborate with Admin and Operations leaders to ensure resources are planned and applied where they are most needed, driving efficiency and effectiveness
• Think strategically, develop reports, and identify opportunities to improve processes, driving performance and results
• Communicate procedural changes to Customer Service Managers and other team members, ensuring seamless implementation and adoption
• Ensure compliance and accountability follow-through and support as an escalation point, maintaining a culture of excellence
• Guide the development of Customer Service Managers, identifying trends and team member developmental opportunities
• Design and implement methods to increase/improve performance, driving results and excellence
• Assist with Customer Service Manager interviews and selections, ensuring the best talent for our teams
• Solicit ideas and/or feedback from team members and accept accountability for follow-through, fostering a culture of continuous improvement
• Foster positive relationships, drive engagement, and collaboration between allocators and frontline, as well as across departments
• Conduct grievance hearings and serve as a grievance hearing officer as necessary, maintaining a fair and impartial approach

Requirements

* Bachelor's Degree in a related field or equivalent experience and/or training

• 2 years of airport operational background with experience in assessing manpower needs, administering bids, with a good understanding of staffing models
• Ability to lead and motivate employees and work closely with both the Hub/Gateway and the union leadership teams
• Exceptional organization and planning skills, with attention to detail
• Ability to identify opportunities for improvement and implement strategic initiatives under time constraints
• Ability to digest complex fact scenarios and develop compelling business cases to support your position
• Knowledge of presentation and communication skills - direct and persuasive as well as diplomatic
• Outstanding leadership and interpersonal skills
• Knowledge in Microsoft Excel, Outlook, PowerPoint, and Word
• Self-motivated and detail-oriented team player
• Excellent interpersonal skills
• Ability to perform in a fast-paced environment while maintaining a professional and effective approach in stressful situations

Nice-to-Haves

* Experience with GSRealTime and other airport operational software

• Knowledge of airport operational procedures and regulations
• Experience in a leadership role, with a proven track record of driving results and excellence
• Certification in a related field, such as airport operations or management

Benefits

At arenaflex, we offer a comprehensive benefits package to support your physical, emotional, and financial well-being. Our benefits include:

• Health insurance
• Dental insurance
• Flexible spending account
• Employee assistance program
• Vision insurance
• Pet insurance
• 401(k) Program
• Travel perks
• Wellness programs
• Discounts on hotels, cars, cruises, and more

What We Offer

As a Duty Manager, Airport Customer Experience Administration, you'll have the opportunity to:

• Lead and inspire a team of leaders to drive performance and results
• Develop and implement strategic initiatives to improve processes and drive excellence
• Collaborate with cross-functional teams to ensure seamless execution and optimal resource allocation
• Foster positive relationships and drive engagement across departments
• Develop your leadership and interpersonal skills through training and development opportunities
• Enjoy a comprehensive benefits package to support your physical, emotional, and financial well-being

How to Apply

If you're a seasoned leader with a passion for airport operations, we want to hear from you. Apply now to join our team as a Duty Manager, Airport Customer Experience Administration. Don't miss this opportunity to lead and inspire excellence in arenaflex's airport operations. Apply for this job