Experienced Customer Success Manager: Northeast Region - OTE $90k Equity

At arenaflex, we're on a mission to revolutionize the future of education by empowering educators and students with innovative STEAM and Coding solutions. As a Customer Success Manager in our Northeast Region, you'll play a pivotal role in driving our continued growth and success by partnering with educators to implement our products and lesson materials in various classrooms and settings.

About arenaflex

arenaflex is an award-winning EdTech start-up founded in 2014, with a passion for making a difference in the lives of students and educators worldwide. With over 9,000 school customers in 60+ countries already using our products and lesson materials, we're committed to inspiring generations of problem solvers and empowering teachers with innovative curriculum resources, tools, and the mindset to do so. Our mission is to be the leading player in the future of education, and we're looking for talented individuals like you to join our team!

Job Summary

As a Customer Success Manager in our Northeast Region, you'll be responsible for engaging and connecting with customer districts, schools, and teachers in your region after a purchase is made. You'll build relationships with our users at the school level, continuously support all teachers using arenaflex to ensure successful implementation and usage, and understand the goals and vision of our customers to help them achieve those through their customer journey.

Key Responsibilities

* Engage & Connect: + Own the communication with customer districts, schools, and teachers in your region after a purchase is made + Engage with and build relationships with our users at the school level + Continuously support all teachers using arenaflex to ensure successful implementation and usage + Understand the goals and vision of our customers and help them achieve those through their customer journey

• Retain & Grow:

+ Retain customer accounts through renewals + Grow the value of customer accounts through upsell, cross-selling opportunities + Lead expansion opportunities in customer districts

• Learn & Respond:

+ Managing your tasks in our CSM platform in a timely manner + Collect, analyze, and act on feedback from customers from a range of sources (i.e., usage data, surveys, conversations, emails, etc.) + Understand and interpret product usage data and use this to provide interventions and support where needed

• Support & Training:

+ Deliver onboarding and check-ins to all of our customers in your territory to ensure they are prepared to implement our learning solutions in their classrooms + Provide virtual and in-person professional development + Know our expansive content inside-out and point teachers towards what they need and recommend best practices to achieve their goals (i.e., alignment maps, lesson adaptations, etc.)

• Listen & Advocate:

+ Be the voice of the educator in the company and in the product + Respond to customer inquiries for support in a timely manner + Share customer feedback and insights with the wider team + Share success stories and exciting updates with the wider team

You

* Are based in the Northeast Region of the United States (NY, PA, NJ, CT, DE)

• Have experience working in Ed Tech, Customer Success, Sales, or Account Management
• Have taught STEAM and/or Coding in Elementary or Middle School for at least 3 years in the past 5-7 years
• Have a customer-centric attitude and are obsessed over the details of the customer experience & journey
• Have an agile, data-driven, and proactive approach to support customers
• Are comfortable training teachers and administrators across the district and school levels
• Are excited to support teachers by co-teaching or modeling lessons and activities in the classroom
• Are passionate about the direct K-12 school market and are always ready to go the extra mile
• Thrive in the dynamic environment of a start-up
• Are comfortable utilizing tech platforms to manage and react to customer data and information
• Are willing to travel across your region (up to 30% of the time) to train and support customers in their classrooms
• Have a valid driver's license
• Have excellent writing, presenting, and conversational skills
• Are able to multitask, prioritize, and manage time effectively
• Are experienced in and/or have a passion for STEAM & Coding

The Process (Stage Gates)

* Application Review (Cover Letter & Resume)

• Short 5-minute video with 3 short list questions
• Sample Job Assignment (drafting a customer journey plan with timeline, goals, expansion; drafting an intervention plan)
• Presentation and Interview with manager- Director of Customer Success
• CEO interview

Why Join arenaflex?

* Competitive salary and equity package

• Opportunity to work with a dynamic and innovative EdTech company
• Collaborative and supportive team environment
• Professional development and growth opportunities
• Flexible work arrangements, including remote work options
• Access to cutting-edge technology and tools
• Recognition and rewards for outstanding performance
• A fun and inclusive company culture that values creativity, action, hard work, ownership, transparency, and fun!

How to Apply

If you're passionate about education, customer success, and making a difference in the lives of students and educators, we want to hear from you! Please submit your application, including your cover letter and resume, to [insert contact information]. We can't wait to meet our next team member! Apply Job! Apply for this job