Experienced Customer Success Associate – Office Management & Agent Experience Coordinator

At arenaflex, our mission is to revolutionize the real estate industry with our cutting-edge platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients. Founded on the principles of innovation, collaboration, and customer-centricity, we're committed to creating a world-class experience for our customers and agents alike. As a Customer Success Associate, also known as an Agent Experience Coordinator, you will be the face of our office, responsible for ensuring that everything runs smoothly and that our arenaflex office standards are being maintained. You will support a small roster of our customers with everything from understanding our platform, training on our tools and programs, assisting with marketing requests, and more. If you're passionate about delivering a world-class experience, partnering with the rest of the agent experience team, and driving customer satisfaction, we want to hear from you.

About arenaflex

arenaflex is a leading real estate technology company that's changing the way agents and customers interact. Our end-to-end platform empowers agents to deliver exceptional service, and our commitment to innovation and customer-centricity has earned us a reputation as a leader in the industry. We're proud to be a collaborative, energetic, and inclusive workplace that values diversity, equity, and inclusion.

Key Responsibilities

As a Customer Success Associate, you will be responsible for:

• Serving as the face of the office by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs
• Managing a small portfolio of customers directly by fielding questions and resolving issues via phone calls, emails, and in-person meetings
• Supporting the adoption of arenaflex technology and adjacent services by providing customers with 1:1 support
• Partnering with the National Onboarding team on facilitation of onboarding processes for new customers
• Providing basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing specialists for more complex support requests
• Working collaboratively with other team members and departments to champion questions and feedback on behalf of agents
• Answering basic questions and troubleshooting issues related to technology/devices, conference room hardware, enterprise systems, etc.
• Providing ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications
• Being a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change

What We're Looking For

* 1-2 years previous experience in customer service, office management, hospitality, or operations

• Previous experience in real estate a plus
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
• Great listening skills, connects well with others, and is empathetic of the customer's pain points
• A passion for creating community within a space; you encourage in-office interaction, bonding, and engagement
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
• Strong verbal communication and presentation skills
• Meticulous attention to detail, highly organized
• Ability to work in the office during standard operating hours
• Ability to lift up to 25 lbs

Compensation & Benefits

* The base pay range for this position is $18.00 - $24.00 hourly; however, base pay offered may vary depending on job-related knowledge, skills, and experience

• Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits
• Base pay is based on market location
• Minimum wage for the position will always be met
• Perks that you need to know about:

+ Participation in our incentive programs (which may include where eligible cash, equity, or commissions) + Plus paid vacation, holidays, sick time, parental leave, marriage leave, and recharge leave + Medical, tele-health, dental, and vision benefits + 401(k) plan + Flexible spending accounts (FSAs) + Commuter program + Life and disability insurance + Maven (a support system for new parents) + Carrot (fertility benefits) + UrbanSitter (caregiver referral network) + Employee Assistance Program + Pet insurance

Why Join arenaflex?

* Do your best work, be your authentic self

• Collaborative, energetic culture grounded in our Compass Entrepreneurship Principles and commitment to diversity, equity, inclusion, growth, and mobility
• Competitive compensation packages, robust benefits, and professional growth opportunities aimed at helping to improve your life and career

How to Apply

If you're passionate about delivering a world-class experience and driving customer satisfaction, we want to hear from you. Apply now to join our team as a Customer Success Associate – Office Management & Agent Experience Coordinator. [Apply Job!](https://www.linkedin.com/jobs/view/customer-success-associate-at-arenaflex-4193558580) Apply for this job