Experienced Customer Service Specialist – Automotive Retail Sales and Customer Experience

At arenaflex, we're revolutionizing the way people buy and sell cars, and we're looking for talented individuals to join our team as Customer Service Specialists. As a key member of our sales team, you'll have the opportunity to make a real impact on our customers' lives by providing exceptional service and support throughout their car-buying journey.

About arenaflex

arenaflex is a leading retailer of used cars, with a commitment to honesty, transparency, and high-integrity business practices. We've disrupted the auto industry by delivering a seamless and stress-free car-buying experience that puts our customers first. With over 200 locations nationwide, we're proud to be one of the largest retailers of used cars in the country.

Our Culture

At arenaflex, we're a team of passionate and dedicated professionals who are committed to delivering exceptional customer experiences. We believe in empowering our associates to take ownership of their work and make a real difference in the lives of our customers. Our culture is built on a foundation of integrity, respect, inclusion, fairness, and fun, and we're always looking for talented individuals who share our values.

The Role

As a Customer Service Specialist, you'll be responsible for providing exceptional service and support to our customers throughout their car-buying journey. This will include:

• Guiding customers through the sales process, from initial contact to final sale
• Conducting vehicle condition assessments and communicating information to buyers
• Checking in and receiving vehicles that are shipped to arenaflex, and completing daily scanning and reconciliation of vehicle inventory
• Performing cosmetic inspections and ensuring that all vehicles meet arenaflex Quality Standards
• Completing various administrative duties, including printing daily reports, maintaining transaction paperwork, and contacting finance companies regarding customer contracts
• Creating service appointments and reviewing repair order invoices for retail service work performed

Key Responsibilities

* Provide exceptional customer service and support throughout the car-buying journey

• Conduct vehicle condition assessments and communicate information to buyers
• Check in and receive vehicles that are shipped to arenaflex, and complete daily scanning and reconciliation of vehicle inventory
• Perform cosmetic inspections and ensure that all vehicles meet arenaflex Quality Standards
• Complete various administrative duties, including printing daily reports, maintaining transaction paperwork, and contacting finance companies regarding customer contracts
• Create service appointments and review repair order invoices for retail service work performed

Essential Qualifications

* High School Diploma or equivalent

• Sales and customer service experience, preferably in a retail environment
• Valid Driver's License
• Basic skills with Microsoft Office Suite (e.g., Word, Excel, and PowerPoint)
• Ability to lift objects that weigh up to 25 lbs.

Preferred Qualifications

* Experience working in a fast-paced, high-energy retail environment

• Strong communication and interpersonal skills
• Ability to build and maintain strong relationships with customers and colleagues
• Experience with vehicle sales and customer service
• Basic knowledge of automotive industry and terminology

What We Offer

* Competitive salary and benefits package

• Opportunities for career growth and advancement
• Comprehensive training and development programs
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional development and growth

Why Join arenaflex?

* We're a leader in the automotive retail industry, with a commitment to innovation and customer satisfaction

• We offer a dynamic and collaborative work environment that's perfect for professionals who are passionate about delivering exceptional customer experiences
• We're committed to training and development, with comprehensive programs that help our associates grow their careers and achieve their best
• We're a recognized leader in diversity and inclusion, with a commitment to creating a workplace that's welcoming and inclusive for all

How to Apply

If you're a motivated and customer-focused professional who is passionate about delivering exceptional service and support, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to our careers website. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Apply for this job