Experienced Customer Service & Sales Representative – E-commerce & Industrial Supply Expert

At arenaflex, we're a family-owned, third-generation industrial supply company founded in 1976, dedicated to providing exceptional customer service and top-notch products to our clients. We're seeking an exceptional Customer Service & Sales Representative to join our team and help us maintain our high standards of customer satisfaction and relationship-building.

Job Description:

As a Customer Service & Sales Representative at arenaflex, you'll play a vital role in ensuring our customers receive the best possible experience. You'll be the face of our company, handling high-volume calls and emails with a consistently friendly and efficient manner. Your exceptional organizational skills, attention to detail, and ability to multitask will enable you to manage multiple tasks simultaneously, including:

• Managing and assigning emails to ensure timely responses to customer inquiries
• Processing invoices from suppliers and delivering customer invoices in a timely manner
• Receiving payments from customers and running credit card transactions with accuracy
• Entering tracking numbers into our ERP and e-commerce websites to ensure seamless order fulfillment
• Handling high-volume phone calls from customers and vendors, providing verbal and email quotes, and communicating with vendors to confirm price and availability
• Processing orders with vendors and confirming order acknowledgments to ensure timely delivery
• Keeping track of backorders and following up with vendors and customers to provide accurate ship dates
• Preparing and reconciling monthly payments to vendors and keeping track of past-due invoices

Essential Qualifications:

* 3+ years of experience in e-commerce, customer support, and sales

• Excellent verbal, written, and typing skills, with the ability to communicate effectively with customers and vendors
• Highly detail-oriented and proactive work ethic, with a focus on providing exceptional customer service
• High-level organizational skills, with the ability to multitask and prioritize tasks effectively
• Friendly and patient demeanor in a fast-paced environment, with the ability to maintain a positive attitude under pressure
• Proficient in Microsoft Office and experience with e-commerce software
• Knowledge of industrial equipment, supplies, filtration, or compressed air equipment is a bonus
• Ability to maintain confidential financial documentation and require minimal supervision to complete work and meet deadlines

Preferred Qualifications:

* Experience working in a similar role at an industrial supply company or e-commerce platform

• Familiarity with ERP systems and e-commerce websites
• Strong analytical and problem-solving skills, with the ability to think critically and resolve issues efficiently
• Ability to work in a team environment and collaborate with colleagues to achieve common goals

Skills and Competencies:

* Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and vendors

• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines
• Ability to work in a fast-paced environment, with a focus on providing exceptional customer service
• Proficient in Microsoft Office and e-commerce software, with the ability to learn new systems and technologies quickly
• Strong analytical and problem-solving skills, with the ability to think critically and resolve issues efficiently
• Ability to maintain confidential financial documentation and require minimal supervision to complete work and meet deadlines

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to helping our employees grow and develop their skills and careers. As a Customer Service & Sales Representative, you'll have the opportunity to:

• Develop your skills and knowledge in e-commerce, customer support, and sales
• Work with a talented team of professionals who are passionate about providing exceptional customer service
• Participate in ongoing training and development programs to enhance your skills and knowledge
• Take on new challenges and responsibilities as you grow and develop in your role
• Enjoy a dynamic and supportive work environment that encourages collaboration and teamwork

Work Environment and Company Culture:

At arenaflex, we're proud of our company culture and work environment. We're a family-owned business that values:

• Exceptional customer service and relationship-building
• Teamwork and collaboration
• Continuous learning and development
• Innovation and creativity
• Diversity and inclusion

We offer a dynamic and supportive work environment that encourages collaboration and teamwork. Our office is located in a convenient and accessible location, with plenty of parking and amenities nearby.

Compensation, Perks, and Benefits:

We offer a competitive salary of $22-$24 per hour, plus:

• Two weeks of paid time off, plus all major holidays
• One-hour paid lunch
• Annual raises and bonuses
• Health insurance
• 401(k) matching
• Paid time off
• Parental leave
• Work from home options
• Equipment provided

How to Apply:

If you're a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer:

arenaflex is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment in accordance with all local, state, and federal laws. Apply for this job