Experienced Customer Service Supervisor – Retail Store Operations and Leadership

Are you a customer-centric leader with a passion for driving sales, improving store performance, and fostering a positive work environment? Do you thrive in fast-paced retail environments and have a proven track record of delivering exceptional customer service? If so, we invite you to join arenaflex, a dynamic and growing organization that values its Associates and strives to make a positive impact in the communities it serves. At arenaflex, we believe that our Associates are the key to our success. We're a team of dedicated professionals who are committed to helping our customers and each other reach new heights. As a Customer Service Supervisor at arenaflex, you'll play a critical role in ensuring that our stores operate smoothly, our customers are satisfied, and our Associates are empowered to succeed.

About arenaflex

arenaflex is a leading retail organization that's dedicated to providing our customers with the best possible shopping experience. We offer a wide range of products and services, from food and beverages to convenience items and more. Our stores are designed to be welcoming and easy to navigate, with friendly and knowledgeable Associates who are always happy to help. As a Customer Service Supervisor at arenaflex, you'll be part of a dynamic team that's passionate about delivering exceptional customer service. You'll work closely with our store management team to ensure that our stores are running smoothly, our customers are satisfied, and our Associates are empowered to succeed.

Key Responsibilities

As a Customer Service Supervisor at arenaflex, your key responsibilities will include:

• Ensuring exceptional customer service is being delivered, responding to and resolving customer inquiries, and soliciting customer feedback and input.
• Participating with the store management team to improve store performance in areas of sales, controllable expenses, merchandising, marketing, associate retention, and associate training.
• Providing direction, motivation, and coaching for Associates during the shift.
• Ensuring the 24/7 execution of all customer service programs and processes.
• Ensuring execution of established safety, security, quality, and store operations policies, procedures, and practices.
• Completing cash and lottery processes.
• Maintaining accurate article-level inventory to maximize sales; performing cycle counts and orders.
• Checking in vendors.
• Recognizing Associates and celebrating their accomplishments.

Essential Functions

To be successful as a Customer Service Supervisor at arenaflex, you'll need to possess the following essential functions:

• Ability to work well individually as well as in a team environment.
• Excellent oral and written communication skills.
• Excellent customer service skills.
• Ability to work with little or no supervision.
• Excellent relationship building and leadership skills.
• Detail-oriented and excellent organizational skills.
• Ability to defuse issues using de-escalation and problem-solving techniques.
• Proven self-starter with demonstrated ability to make decisions.
• Ability to learn and utilize the store's technology.
• Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally, and grasping firmly.
• Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling, and pushing.
• Must be able to lift and carry up to 35 lbs.
• Must have reliable transportation.
• Must be at least 18 years old to be considered for this role.
• Ability to direct others and prioritize tasks.

Basic Qualifications

To be considered for this role, you'll need to possess the following basic qualifications:

• High School Diploma or GED equivalent.
• Ability to work 35-40 hours per week.
• Experience effectively implementing change and demonstrated results in execution.
• Flexible availability, which may include all shifts, weekends, and holidays, based on business needs.
• Leadership experience required, leadership experience in a fast-paced retail or food service environment preferred.
• Experience training, sales building, management of expenses, and food service menu planning.
• Experienced in all areas of store operations, including food service.
• Experience leading, developing, and selecting teams preferred.
• Proven and consistently demonstrated skills in the following:

+ Exceptional Customer Service + Relationship Building + Effective Communication

Work Environment and Company Culture

As a Customer Service Supervisor at arenaflex, you'll work in a fast-paced retail environment that's designed to be welcoming and easy to navigate. Our stores are equipped with the latest technology and tools to help you succeed, and our management team is committed to providing you with the support and resources you need to excel. We're proud to be an equal opportunity employer and are committed to creating a work environment that's inclusive and respectful of all Associates. We believe that our diversity is a strength, and we're committed to fostering a culture that values and celebrates individual differences.

Compensation, Perks, and Benefits

As a Customer Service Supervisor at arenaflex, you'll be eligible for a competitive salary and benefits package, including:

• Competitive hourly rate
• Opportunities for career growth and advancement
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional development and training
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and customer-centric leader who is passionate about driving sales, improving store performance, and fostering a positive work environment, we invite you to apply for the Customer Service Supervisor role at arenaflex. Please submit your application, including your resume and a cover letter, to our online application system. We're excited to hear from you and look forward to the opportunity to discuss this role further. Apply for this job