Experienced Customer Service Representative - Harrisburg Airport

At arenaflex, we're not just a car rental company - we're a mobility solutions leader, dedicated to making travel easier and more enjoyable for our customers. With a shared vision to be the world's best and most trusted mobility company, we're constantly innovating and pushing the boundaries of what's possible. As a Customer Service Representative at arenaflex, you'll be at the forefront of this mission, providing exceptional customer experiences that leave a lasting impression.

About arenaflex

arenaflex operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands, and has been consistently recognized as one of the top places to work. As the largest and fastest-growing privately owned automotive rental and leasing company in North America, we're proud of our reputation for excellence and our commitment to our customers, employees, and communities.

Join our team at the Harrisburg Airport

We're seeking highly motivated and customer-focused individuals to join our team at the Harrisburg Airport. As a Customer Service Representative, you'll be responsible for providing superior, friendly, and efficient transactions to our customers, ensuring a positive experience from start to finish. This role is perfect for those who are passionate about delivering exceptional customer service and are looking for a challenging and rewarding career opportunity.

Responsibilities

As a Customer Service Representative at arenaflex, you'll be responsible for:

• Meeting and greeting customers in a professional, friendly, and timely manner
• Providing superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services, including offering optional protection products, upgrades, fuel options, and other additional equipment
• Offering additional customer assistance by providing directions, maps, local area information, and appropriate service information
• Answering incoming calls for reservations, rate quotes, general questions, providing information and resolution for customers, other branches, and other vendors
• Placing outgoing calls for callback management and miscellaneous calls as assigned
• Assisting in assessing the condition of rental vehicles upon return
• Notifying management of any known customer problems or vehicle issues
• Continuously building knowledge and skills through on-the-job training and development opportunities, as well as company-sponsored classroom training

Qualifications

To be successful in this role, you'll need:

• A minimum of 1 year prior customer service, retail, or administrative support experience
• Authorization to work in the United States and not require work authorization sponsorship by arenaflex for this position now or in the future
• A valid driver's license with no more than 2 moving violations and/or at-fault accidents on your driving record in the past 3 years
• No drug or alcohol-related conviction on your driving record in the past 3 years
• Be at least 18 years of age
• A High School Diploma or G.E.D.

Benefits and Perks

As a valued member of our team, you'll enjoy:

• A competitive hourly rate of $16, with the opportunity to earn up to $1300 in monthly bonuses
• A shift differential of $17 per hour between the hours of 6:00pm-3:00am
• Paid time off
• A consistent full-time 40-hour per week schedule
• Employee discount
• Retirement savings plan, including 401(k) with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development opportunities

Shift Availability

We're looking for individuals who are available to work the following shift:

• 4:30pm-12:30am

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion. We welcome applications from qualified individuals of all backgrounds and are proud to be an employer of choice for people with disabilities and veterans.

How to Apply

If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding career opportunity, apply now to join our team at arenaflex! Apply Job!

Note:

If you have any difficulty using our online system and need an accommodation due to a disability, please use this alternative email address ([email protected]) to contact us about your interest in employment. Apply for this job