Experienced Customer Service Agent – Airlines – Part Time

Join arenaflex, a leading aviation company, in providing exceptional customer service and hospitality to our passengers and guests. As a Customer Service Agent, you will be the face of arenaflex, ensuring that every interaction is memorable and exceeds our customers' expectations.

About arenaflex

arenaflex is an innovative, service-oriented aviation company headquartered in Hawthorne, California. Founded in 2005, we have grown to become a leading provider of aircraft management and on-demand charter services. With a diverse portfolio of flying services in turboprop aircraft, business jets, and regional passenger jets, we serve over 12 communities in the southwestern United States. Our commitment to operational excellence, safety, security, teamwork, and reliability has driven our successful growth and earned us a reputation for exceptional customer service.

The Role

As a Customer Service Agent, you will be based in Phoenix, AZ, and will be responsible for providing outstanding service to all arenaflex customers and guests. You will handle information inquiries, reservations, ticketing, passenger check-in, baggage check-in, and problem resolution for all arenaflex passengers and potential passengers/guests. Your primary goal will be to ensure that every customer interaction is positive, efficient, and exceeds their expectations.

Key Responsibilities

* Greet and provide outstanding service to all arenaflex customers and guests in a friendly, courteous, and professional manner

• Answer calls to provide information, resolve problems or complaints, and assist as needed
• Handle all aspects of reservations, ticketing, check-in, seat assignment, passenger boarding, and baggage service
• May handle cash, checks, credit cards, and travel vouchers as forms of payments for tickets
• Communicate with customers when a flight has been delayed or canceled and work to re-accommodate them according to company policy
• Provide current and accurate fare, schedule, gate, flight arrival and departure information, as well as answer general inquiries both in-person and over the telephone
• Provide check-in assistance, ticketing changes, re-booking of itineraries, and special service requests for passengers
• Board/deplane flights and escort passengers to and from aircraft in a timely and efficient manner; Ground servicing equipment duties as needed
• Oversee passenger unloading of firearms in accordance with training, policy, and TSA, and assist passengers as needed
• Ensure aircraft are prepared for flight, including food and beverage stocking and light cleaning as required
• Maintain arenaflex brand standards and consistency in the ground experience
• Maintain positive customer relations at all times by using good judgment and the ability to multitask
• Ensure accuracy of passenger manifest via Jet Insight
• Ensure FAA, TSA, Airline, and Airport regulations are followed at all times
• Other duties as assigned

What We Are Looking For

* Must have authorization to work in the U.S.

• Must have a valid Driver's license and clean driving record
• 2+ Years of Customer Service Experience
• Experience with Microsoft Office products, including Outlook, Word, and Excel
• Excellent communication and problem-solving skills
• Ability to push/pull/lift 50 lbs. for extended periods of time
• Ability to work efficiently under time constraints
• High School diploma or GED equivalent

Special Requirements

* May be required to obtain a Secured Identification Display Area (SIDA) badge for certain airports

• Will be required to meet all local airport and TSA requirements
• Must be able to work flexible hours, including evenings, weekends, holidays, and overtime as needed
• Must be able to pass an FAA Drug and Alcohol testing, background checks, and submit to random drug tests when required

Why You Should Work with Us

* Competitive salary

• 401k plan with dollar-for-dollar employer match up to 4%
• Easy to use Flight/Travel Benefits; current contracts include Delta, Alaska, and Southwest
• Opportunity to work with a diverse team and contribute to our mission of providing exceptional customer service and hospitality
• Professional development opportunities to enhance your skills and career growth

Work Environment and Culture

* The work environment is fast-paced and dynamic, with a focus on providing exceptional customer service and hospitality

• You will be working in a team-oriented environment, with opportunities to collaborate with colleagues and contribute to our mission
• arenaflex values diversity and inclusion, and we strive to create a workplace that is welcoming and inclusive to all employees
• We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as paid time off and holidays

How to Apply

If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We look forward to hearing from you!

Note:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. Apply for this job