Experienced Client Technologies Technician – Tier 2 Customer Support, Windows OS, Office, Outlook, TCP/IP
At arenaflex, we're on a mission to revolutionize the way our clients interact with technology. As a key member of our IT team, the Experienced Client Technologies Technician will play a vital role in providing top-notch support to our users, ensuring seamless operations, and driving innovation. If you're passionate about delivering exceptional customer experiences, troubleshooting complex technical issues, and staying ahead of the curve in the ever-evolving world of IT, we want to hear from you!
About arenaflex
arenaflex is a leading provider of cutting-edge technology solutions, dedicated to empowering our clients to achieve their goals. With a strong focus on innovation, collaboration, and customer satisfaction, we've built a reputation for excellence in the industry. Our team is comprised of talented professionals who share a passion for technology, learning, and growth. We're committed to creating a work environment that fosters creativity, inclusivity, and mutual respect.
Job Summary
We're seeking an experienced Client Technologies Technician to join our Tier 2 Customer Support team. As a key member of our IT team, you'll be responsible for providing top-notch support to our users, troubleshooting complex technical issues, and collaborating with our team to drive innovation. If you're a tech-savvy individual with a passion for delivering exceptional customer experiences, we want to hear from you!
Key Responsibilities
As a Client Technologies Technician at arenaflex, you'll have the opportunity to work on a wide range of exciting projects, including:
- Configuring and installing software for IT user desktops and laptops
- Participating in the installation and rollout of new software packages, upgrades, and new desktop hardware
- Maintaining desktop software and hardware
- Supporting mobile workforce
- Providing Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based LAN systems
- Troubleshooting problems using scripts and checklists as guides
- Escalating to Tier 3 support when necessary
- Documenting problems and resolutions
- Performing end-user training, if applicable
- Providing quality customer service
- Participating in the testing and evaluation of new desktop packages
- Implementing prototypes
Key Knowledge, Skills, and Qualifications
To be successful in this role, you'll need to possess the following skills and qualifications:
- Two (2) or more years of experience in the provision of Tier 2 Customer Support for desktop computers, printers, scanners, etc.
- Experience installing, troubleshooting, and supporting desktop applications and operating systems, including:
+ Windows OS + Office + Outlook + Internet Explorer
- Experience installing and troubleshooting computer hardware and software, including:
+ Personal computers + Printers + Peripherals in both a network and standalone environment
- Experience solving computer problems over the phone and troubleshooting PC and peripheral-related problems
- Knowledge of TCP/IP protocols
- Experience with installing and troubleshooting 3270 emulation software
- Experience installing, diagnosing, and repairing hardware, including:
+ Hard drives + RAM + Processors + CD-RWs + DVD-RW's + Multimedia kits + Other peripherals
- Experience using imaging software for deploying desktop PC's
- Experience providing VoIP phone support
- Experience providing VPN client support
- Experience working for a criminal justice agency
- Knowledge of Information Technology standards in a criminal justice environment
- Experience supporting end users in a criminal justice environment
What We Offer
As a valued member of our team, you'll enjoy a range of benefits, including:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Access to cutting-edge technology and training resources
- Flexible work arrangements and work-life balance
- Opportunities to work on exciting and challenging projects
How to Apply
If you're a motivated and tech-savvy individual with a passion for delivering exceptional customer experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can contribute to our team's success! arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. Apply for this job