Experienced Part-Time Customer Service Associate - Tool Rental - Flexible Lilburn, GA (Stone Mountain)

Join arenaflex, a Fortune 50 Home Improvement Company, in Providing Exceptional Customer Service and Growing Your Career Are you passionate about delivering top-notch customer service and helping people achieve their home improvement goals? Do you want to work for a company that values its associates and provides opportunities for growth and development? Look no further than arenaflex, a leading home improvement retailer with a rich history of innovation and community involvement.

About arenaflex

arenaflex is a Fortune 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, arenaflex operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., arenaflex supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts.

Your Impact at arenaflex

As a Customer Service Associate, you will play a critical role in delivering exceptional customer service and helping customers achieve their home improvement goals. You will be the face of arenaflex, welcoming customers to our stores and providing them with the information and support they need to make informed purchasing decisions. Your passion for customer service, combined with your genuine care for people, will make a lasting impression on our customers and help drive business growth.

How We Support You

At arenaflex, we believe in supporting our associates in their personal and professional growth. We offer a range of benefits and programs to help you achieve your goals, including:

• Competitive Pay and Flexible Schedules: We offer competitive pay rates and flexible scheduling to accommodate your needs.
• Top-Tier Health Insurance Options: We provide multiple top-tier health insurance options to ensure you and your family have access to quality healthcare.
• Educational Opportunities: Our tuition assistance program helps you pursue your educational goals and advance your career.
• 401(k) and Employee Stock Purchase Program: We offer a company-matching 401(k) and optional Employee Stock Purchase Program to help you plan for your financial future.
• Associate Discount: You'll enjoy a 10% discount on arenaflex products and services.
• Track to the Trades Program: Our program helps you develop new trade skills and advance your career in the trades.

Your Day at arenaflex

As a Customer Service Associate, you will be responsible for:

• Welcoming Customers: You will be the first point of contact for customers, providing them with a warm and welcoming experience.
• Assisting Customers: You will help customers locate and handle merchandise, answering questions and providing product information.
• Down Stocking Merchandise: You will be responsible for replenishing supplies and maintaining a clean and organized store environment.
• Processing Orders and Deliveries: You will accurately process orders and deliveries to ensure customers receive their merchandise as expected and on time.
• Cross-Functional Training: You will be trained in other areas of the store to help deliver exceptional customer service.
• Preparing Merchandise: You will prepare merchandise in your department based on customer needs, such as tinting and mixing paint, cutting and threading pipe, and cutting and bundling wood.
• Guiding Customers: You will guide customers through shopping or checkout, providing them with a seamless and enjoyable experience.
• Completing Other Duties: You will complete other duties as assigned by your supervisor.

Key Responsibilities

* Welcome customers to arenaflex, answer questions, and deliver friendly and professional customer service.

• Assist customers with locating and handling merchandise.
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies.
• Process orders and deliveries accurately so customers receive merchandise as expected and on time.
• Cross-functionally train in other areas of the store to help deliver the best customer service.
• Prepare merchandise in your department based on customer needs.
• Guide customers through shopping or checkout.
• Complete other duties as assigned.

Minimum Qualifications

* 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.

• 6 months of experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Preferred Qualifications

* 6 months of retail and/or customer service experience.

• Bi-lingual skills.
• Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials).

Low arenaflex Commitment to Growth and Teamwork

arenaflex's commitment to growth and teamwork extends to the community as well. We strongly encourage bilingual, military, and veteran talent to apply and join our team.

Travel Requirements

This role does not require regular travel; however, this role may need to travel occasionally to meetings, training, or to support neighboring stores.

Working Conditions

Environmental factors vary by location. You may be working in both inside and outside weather conditions. Exposure to varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions, is possible. You may be exposed to constant or intermittent noises in addition to moving or shaking objects and equipment.

Lifting Methods

Lifting methods vary based on role, weight, and volume. Associates must follow guidelines, limiting single lifts to 75 pounds. Team lifts are used minimally starting at 75 pounds or when needed. Powered equipment should be used as required, with proper training or assistance from a trained coworker.

Join arenaflex Today!

If you're passionate about delivering exceptional customer service and helping people achieve their home improvement goals, we encourage you to apply for this exciting opportunity. arenaflex is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Apply Job! Apply for this job