Experienced Worklife Customer Support Associate – Employee Assistance Program @arenaflex

Are you passionate about delivering exceptional customer support and making a meaningful impact in people's lives? Do you have a heart for helping others navigate life's challenges? If so, we invite you to join arenaflex as an Experienced Worklife Customer Support Associate – Employee Assistance Program. As a key member of our team, you will play a vital role in providing empathetic and professional support to our members, helping them access the resources and services they need to thrive.

About arenaflex

At arenaflex, we're committed to revolutionizing the way people experience healthcare. Our purpose is to bring our heart to every moment of your health, delivering enhanced human-centric healthcare for a rapidly changing world. With a brand that's anchored in our values, we strive to make healthcare more personal, convenient, and affordable. Our Heart At Work Behaviors support this purpose, empowering our employees to feel empowered by the role they play in transforming our culture and accelerating innovation.

Role Overview

As an Experienced Worklife Customer Support Associate – Employee Assistance Program, you will be responsible for taking incoming calls to support members with the provision and use of Worklife Employee Assistance Programs (EAP) and management consultant resources. You will work in a fully remote environment, able to work anywhere in the U.S., and will be required to work Sunday-Wednesday 9:00PM-7:30AM EST. Schedules may be adjusted based on business need.

Key Responsibilities

* Determines purpose of call by actively listening and interacting with callers, triages call in a professional and timely manner

• Assesses client's needs; researches and articulately communicates information regarding pertinent EAP/Worklife services and resources
• Recognizes crisis situations and evaluates for needed action to minimize risk
• Performs appropriate research in internal databases and online to identify potential providers and resources
• Enters member information into the appropriate EAP system to initiate the case and documents comments and information thoroughly and professionally
• Receives calls transferred from counselors and provides immediate member assistance
• Schedules appointment for members with counselors
• Assists team members with necessary activities to effectively respond to member inquiries about and requests for services and resources related to various life skills such as finding childcare, finding eldercare, etc.
• Communicates effectively with all internal stakeholders
• Utilizes relevant arenaflex databases to research and identify validated, appropriate member resources
• Makes outbound calls as appropriate to identify and assist with securing member resources and/or services
• Assists team members with printing and fulfillment needs related to relevant materials, including provider profiles, letters, selection of appropriate guidebooks, collating materials for mailing, documenting fulfillment completion in the appropriate EAP system, maintaining an inventory of materials
• Provides miscellaneous support functions including administrative support, follow-up calls, and other duties as assigned

Essential Qualifications

* 1+ years of experience in a call center environment

• Experienced in a social, psychological, or human service field providing client support
• High School Diploma or equivalent required; Bachelor of Arts or Bachelor of Science Degree preferred

Preferred Qualifications

* Bachelor of Arts or Bachelor of Science Degree

• Experience working in a remote environment

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving and critical thinking skills
• Ability to maintain confidentiality and handle sensitive information
• Proficiency in using technology and software applications
• Strong organizational and time management skills

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Worklife Customer Support Associate – Employee Assistance Program, you will have opportunities to:

• Develop your skills and knowledge in a dynamic and supportive environment
• Collaborate with a talented team of professionals who share your passion for delivering exceptional customer support
• Participate in ongoing training and development programs to enhance your skills and stay up-to-date with industry trends
• Take on new challenges and responsibilities as you grow and develop in your role

Work Environment and Company Culture

As a fully remote employee, you will have the flexibility to work from anywhere in the U.S. and enjoy a work-life balance that suits your needs. Our company culture is built on our Heart At Work Behaviors, which include:

• Self-discipline
• Hard work
• Curiosity
• Trustworthiness
• Humility
• Truthfulness

We're proud to be recognized as the #1 Top Workplace in the area, and we're committed to creating a work environment that's inclusive, supportive, and empowering.

Compensation, Perks, and Benefits

As an Experienced Worklife Customer Support Associate – Employee Assistance Program, you will be eligible for a competitive salary range of $17.00 - $25.65 per hour, depending on your experience and qualifications. You will also be eligible for a CVS Health bonus, commission, or short-term incentive program. In addition to your compensation, you will enjoy a range of benefits, including:

• Medical, dental, and vision benefits
• 401(k) retirement savings plan
• Employee Stock Purchase Plan
• Fully-paid term life insurance plan
• Short-term and long-term disability benefits
• Paid Time Off (PTO) or vacation pay
• Paid holidays throughout the calendar year
• CVS store discount
• Discount programs with participating partners

Conclusion

If you're passionate about delivering exceptional customer support and making a meaningful impact in people's lives, we invite you to join arenaflex as an Experienced Worklife Customer Support Associate – Employee Assistance Program. Apply now and take the first step towards a rewarding career with a company that puts its heart into caring for its colleagues and communities. Apply Job! Check More Jobs Apply Job! Apply for this job