Associate Customer Service Representative (Customer Contact Center - Remote Opportunity) at arenaflex

At arenaflex, we believe that nutrition, science, and wellness must merge, not collide. Here, we harness the collective strength of these three pillars to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life, Nature's Bounty, Vital Proteins, Orgain, Nuun, BOOST, Carnation Breakfast Essentials, Peptamen, Compleat Organic Blends, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases. At arenaflex, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to fostering professional growth and celebrating the achievements of our people along the way. We offer dynamic career paths, robust development, opportunities to learn from talented colleagues around the globe, and benefits that support physical, financial, and emotional wellbeing. Join us to innovate for impact and reimagine the future of health and nutrition for patients and consumers.

Job Description:

The Associate Customer Service Representative (B2C) is a key role at arenaflex, responsible for providing exceptional support to consumers, retailers, health professionals, and internal customers regarding Garden of Life, Solgar, and American Health brand product usage, ingredients, and/or handling. This role will also be responsible for responding to and assisting customers with product questions, account maintenance, managing orders, and website content via phone, email, or through website "Contact Us" page.

Responsibilities:

* Respond to customer requests and product inquiries via live telephone calls, written correspondences, faxes, and emails consistent with legal and regulatory guidelines.

• Serve as a subject matter expert for consumers, internal customers, and retailers by accurately relaying vitamin and supplement product information pertaining to usage, ingredients, and/or handling.
• Thoroughly document all customer interactions and process incomplete service requests within the incident management system and Oracle database.
• Assist the Quality Control, Product Development, and other internal departments with reports pertaining to customer feedback and trends.
• Provide timely, accurate, and courteous support for customer transactions on gardenoflife.com, including but not limited to account maintenance, address corrections, order cancellations, password resets, delivery tracking, and product questions.
• Assist in the replacement of mis-picked or damaged items and partner with Finance in researching questions regarding charges and/or credits and remediating on hold orders.
• Identify issues with the online ordering process, promotion codes, and/or product descriptions and communicate to Senior Manager, Product Support & eCommerce.
• Maintain knowledge of evolving products, terms of service, and regulatory information published in FAQs and company newsletters. Participate in product trainings, webinars, and on-demand learning modules as requested.
• Leverage eCommerce, consumer, and retailer feedback regarding Garden of Life's website and portfolio of products to provide edits on existing script and/or propose drafts for new scripts for customer FAQ's, internal Q&A's, and improvement of eCommerce DTC self-service offerings.
• Perform additional duties and responsibilities as required.

Requirements:

* High School Diploma or GED required; Bachelor's degree preferred.

• 1+ years of experience working in eCommerce, direct-to-consumer or in a wholesale customer service role within a Contact Center or Help Desk capacity with CRM or ticketing platforms preferred.
• Must have excellent customer service skills, be empathetic and detail-oriented.
• Demonstrated proficiency in MS Office (Word/Excel/Outlook/PowerPoint) required.
• Must have excellent communication (oral and written), organizational, time management, and stakeholder management skills.
• Willing and able to work under pressure to meet tight deadlines with minimal supervision.
• Must be able to work a flexible work schedule and hours Monday through Friday with full availability during the morning, afternoon, and evening.
• Knowledgeable about nutrition and the Health Food industry is highly desired.

What We Offer:

* Competitive salary range: $35,000 to $40,000 per year.

• Performance-based incentives and a competitive total rewards package, which includes a 401k with a company match, healthcare coverage, and a broad range of other benefits.
• Opportunities for professional growth and development, including training and education programs.
• Collaborative and dynamic work environment with a team of passionate and dedicated professionals.
• Flexible work schedule and remote work options.
• Comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401k plan with company match.

Diversity, Equity, and Inclusion:

At arenaflex, we are committed to creating an inclusive and diverse workplace where everyone feels valued and respected. We welcome applications from individuals of all backgrounds, cultures, and identities. We are an equal employment opportunity and affirmative action employer, and we are committed to providing reasonable accommodations to applicants with disabilities.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about nutrition and wellness, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any other relevant documents. We look forward to hearing from you!

Contact Us:

If you have any questions or require special accommodations during the application process, please do not hesitate to contact us. You can reach us at [insert contact email or phone number]. We are committed to providing a positive and inclusive experience for all applicants.

Equal Employment Opportunity:

arenaflex is an equal employment opportunity and affirmative action employer, and we are committed to providing reasonable accommodations to applicants with disabilities. We welcome applications from individuals of all backgrounds, cultures, and identities.

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