Experienced CPC Processor Customer Service Representative - Call Center

Join arenaflex, a leading data platform company, as we revolutionize the healthcare industry with our innovative data exchange solutions. As a key member of our customer service team, you will play a vital role in delivering exceptional support to our clients, ensuring their needs are met with professionalism and care. At arenaflex, we're passionate about harnessing the power of data to transform healthcare. Our platform is the largest and most diverse health data network in the U.S., providing secure, accessible, and usable data to inform better health decisions. We're trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. As a CPC Processor Customer Service Representative, you will be part of a high-performing, values-driven team that's rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Our team members bring a diversity of professional, educational, and life experiences to realize our bold vision for healthcare.

Job Summary:

We're seeking an experienced CPC Processor Customer Service Representative to join our remote call center team. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, processing medical record requests, and maintaining accurate documentation in multiple platforms. If you're a customer service professional with a passion for delivering exceptional support, we encourage you to apply.

Key Responsibilities:

* Answer and conduct business on the telephone while maintaining excellent customer service, including: + Answering release of information related telephone calls and inquiries accurately and timely + Reviewing, researching, resolving, and responding to inquiries received via telephone, email, or written correspondence + Documenting all calls, inquiries, and resolutions in detail in appropriate areas of our software systems

• Meet and maintain the department's productivity and quality assurance expectations
• Follow all department and/or site-specific processes and procedures accordingly
• Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence
• Maintain a high level of professionalism and good rapport with co-workers and members of management
• Perform other duties as assigned

What You Will Bring to the Table:

* High school diploma or equivalent from an accredited institute recognized by the State Department of Education

• Friendly, professional manner of communication and good customer service skills
• Experience with multi-line phone systems is required
• Computer proficiency: Knowledge of MS-Office at intermediate/advanced level and one year of experience would be beneficial
• Experience in the following fields would be beneficial: Data Entry, Medical Records, Healthcare, Insurance Claims Processing, and Proof Reading/Editing of Documents
• Ability to stay organized while working quickly and strong attention to detail is also required
• Passing annual Introductory HIPAA examination
• Required to take and pass a 90-day ROI Certification course with a score of 85% or higher
• To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc.

What We Offer:

* Competitive salary range: $15-$18.32 USD

• Opportunity to work with a leading data platform company in the healthcare industry
• Remote work environment with a flexible schedule
• Comprehensive training program to ensure your success in the role
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment with a diverse team of professionals
• Recognition and rewards for outstanding performance

Why Join arenaflex?

* We're committed to building a diverse team of arenaflexers who are all responsible for stewarding a high-performance culture in which all arenaflexers belong and thrive.

• We're proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
• We're committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.

How to Apply:

If you're a customer service professional with a passion for delivering exceptional support, we encourage you to apply. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications.

Equal Employment Opportunity:

arenaflex is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Reasonable Accommodations:

arenaflex is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please contact us at [email protected]. We will review your request for reasonable accommodation on a case-by-case basis.

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