Experienced Customer Service Representative – Ticket/Gate Agent (SYR)

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our passengers' expectations. As a Ticket/Gate Agent, you'll play a vital role in ensuring our customers have a smooth and enjoyable journey with us. If you're a people-person with a passion for delivering top-notch service, we want to hear from you!

About arenaflex

arenaflex is a world-renowned airline that's committed to connecting people and cultures around the globe. Our mission is to provide safe, reliable, and enjoyable air travel experiences that exceed our customers' expectations. We're proud of our reputation for excellence and our commitment to innovation, sustainability, and community service.

Key Responsibilities

As a Ticket/Gate Agent, you'll be the first point of contact for our customers, guiding them through the check-in and boarding process. Your responsibilities will include:

• Owning the check-in process, boarding process, and seat availability, including making gate announcements and ensuring customers have accurate travel documentation.
• Tagging and lifting baggage from scales to conveyor belts (some bags may weigh up to 70 pounds).
• Operating loading bridges.
• Opening, closing, and securing aircraft doors.
• Escorting unaccompanied minors and disabled passengers throughout the airport.
• Working closely with our team to ensure seamless customer experiences.

Benefits and Perks

At arenaflex, we believe in sharing success with our employees. Our comprehensive benefits package includes:

• Competitive salary and industry-leading profit-sharing program.
• 401(k) with generous company contributions up to 9%.
• New hires are eligible for up to 2-weeks of vacation, earned for use in the following vacation year (April 1 – March 31).
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period.
• 10 paid holidays per calendar year.
• Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life insurance benefits.
• Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
• Domestic and International space-available flight privileges for employees and eligible family members.
• Career development programs to achieve your long-term career goals.
• Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies.
• Recognition rewards and awards through the platform Unstoppable Together.
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, such as car and hotel rentals, auto, home, and pet insurance, legal services, and childcare.

What You Need to Succeed

To be successful in this role, you'll need:

• Consistently prioritize safety and security of self, others, and personal data.
• Embrace diverse people, thinking, and styles.
• Possess a high school diploma, GED, or high school equivalency.
• Be at least 18 years of age and have authorization to work in the United States.
• Proficiency in English.
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation.
• Possess basic digital literacy.
• Pass a physical ability test (PAT). You can prepare for the PAT by watching this video.
• Pass a Customer Service Assessment.
• Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal.

What Will Give You a Competitive Edge

While not required, having the following qualifications will give you a competitive edge:

• Previous experience in customer service or a related field.
• Knowledge of airport operations and procedures.
• Familiarity with airline systems and software.
• Strong problem-solving and conflict resolution skills.

Career Growth Opportunities

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Ticket/Gate Agent, you'll have opportunities to:

• Develop your customer service skills and expertise.
• Learn about airport operations and procedures.
• Work with a diverse team of professionals.
• Participate in career development programs and training.
• Take on additional responsibilities and leadership roles.

Work Environment and Company Culture

As a Ticket/Gate Agent, you'll work in a fast-paced and dynamic environment, interacting with customers and colleagues from diverse backgrounds. Our company culture is built on a shared dedication to living our values – Care, Integrity, Resilience, and Servant Leadership – every day, in everything we do. We're committed to creating a workplace that's inclusive, supportive, and empowering.

How to Apply

If you're passionate about delivering exceptional customer experiences and want to join a dynamic team, apply now! Visit our website to learn more about this opportunity and submit your application. We can't wait to hear from you! Apply Job! Apply for this job