Experienced Customer Service Representative, Fitness Programs – Remote Call Center

Join arenaflex, a leading healthcare company, in empowering individuals to live healthier and longer lives. We are seeking exceptional customer service professionals to join our high-volume call center, providing exceptional customer service nationwide for our Fitness Programs.

About arenaflex

arenaflex is a leading healthcare company dedicated to empowering individuals to live healthier and longer lives. With a strong commitment to innovation and customer satisfaction, we strive to provide the best possible experience for our members. Our mission is to deliver high-quality healthcare solutions that meet the unique needs of our members, and we are seeking talented individuals to join our team.

Job Summary

We are seeking experienced customer service professionals to join our high-volume call center, providing exceptional customer service nationwide for our Fitness Programs. As a Customer Service Representative, you will play an integral role in supporting our company's mission by responding to customers' inquiries and providing information regarding all aspects of the members' association with arenaflex. This is a remote call center position, and you will be trained to work from home in a designated work area with company-provided technology equipment.

Responsibilities

As a Customer Service Representative, you will be responsible for:

• Demonstrating knowledge and understanding of all arenaflex Fitness products and programs
• Answering incoming calls on the arenaflex telephone system in a professional, accurate, timely, and courteous manner
• Ascertaining the nature of the call and recording information in the appropriate system
• Providing answers to member questions by following standard policies and procedures
• Interacting in a positive, respectful manner and establishing and maintaining cooperative working relationships with internal and external customers
• Coordinating collection of necessary information, including member co-pays or payments when necessary
• Forwarding documentation to Research Team for follow-up if issue requires additional action
• Analyzing information, problems, issues, situations, and procedures to develop effective solutions to ensure member satisfaction with the Fitness programs
• Researching unique questions using all available resources. Referring difficult issues to Supervisor for appropriate answers
• Handling all issues requiring additional action within the necessary timeframes
• Managing time to ensure calls are answered within required timeframes and appropriate follow-up is conducted in a timely manner
• Exercising strict confidentiality in all matters relating to the member experience with the Fitness program
• Attending and participating in meetings to discuss issues and foster teamwork among department personnel
• Responding to requests from other arenaflex department personnel, contacting clubs and members as required

Qualifications

To be successful in this role, you will need:

• High school diploma or equivalent required
• One-year experience performing customer service duties; inbound call center experience preferred
• Experience in healthcare preferred
• Basic experience with MS Office
• Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships
• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment
• Ability to effectively organize, prioritize, multi-task, and manage time
• Demonstrated accuracy and productivity in a changing environment with constant interruptions
• Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions
• Ability to exercise strict confidentiality in all matters

Core Competencies

To succeed in this role, you will need to possess the following core competencies:

• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Strong time management and organizational skills

Mobility

This is a sedentary position, and you will be required to sit for long periods of time.

Physical Requirements

You will be required to:

• Speak, see, and hear other personnel and/or objects
• Communicate both in verbal and written form
• Travel within the facility (although this is a remote position)
• Use a telephone and computer keyboard
• Lift up to 10 lbs

Environmental Conditions

You will be working in a remote work-from-home (WFH) environment.

Compensation and Benefits

We offer a competitive compensation package, including:

• Starting pay at $15/hour with potential for $16/hour within the first year, plus merit
• Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for career growth and professional development

Equal Employment Opportunity

arenaflex is an Equal Opportunity/Affirmative Action Employer. We are committed to diversity, equity, and inclusion in the workplace. We welcome applications from qualified individuals of all backgrounds and perspectives.

Accommodations

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702.

Pay Transparency

arenaflex will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our career center, and we will review your qualifications and experience.

Contact Information

If you have any questions or would like to learn more about this opportunity, please contact our Human Resources Department at (800) 848-3555 x6702.

Equal Employment Opportunity Posters

Please view Equal Employment Opportunity Posters provided by OFCCP here.

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