Experienced Technical Program Manager – Customer Service Innovation at arenaflex

Are you a problem-solver with a passion for innovation? Do you thrive in a dynamic environment where technology meets customer experience? We're seeking an experienced Technical Program Manager to join our Device, Digital, and Alexa Support (D2AS) technology organization at arenaflex. As a TPM, you'll play a critical role in shaping the future of customer service by developing and delivering innovative solutions that exceed customer expectations.

About arenaflex

arenaflex is a leading technology company that's revolutionizing the way customers interact with our devices and digital products. Our D2AS technology organization is at the forefront of this innovation, creating intelligent self-service solutions and empowering our tech-support organization with cutting-edge tools and technology. We're committed to delivering unparalleled customer experiences that drive loyalty and growth.

A Day in the Life

As a Technical Program Manager at arenaflex, you'll be part of a high-performing team that thrives on solving complex problems. You'll work closely with Product Managers, other TPMs, and development teams to define, design, and deliver complex product features that meet customer needs. Your day will be filled with:

• Collaborating with cross-functional teams to drive technology strategy and project execution
• Managing program scope, schedule, budget, quality, risk, and critical path to ensure efficient delivery
• Developing technical specifications and system integration, and evaluating new ideas and design choices
• Identifying bottlenecks, risks, and issues, and providing escalation management, trade-offs, and mitigations
• Engaging with and influencing senior leadership, and keeping stakeholders informed through regular reporting and status reviews

Key Responsibilities

As a Technical Program Manager, you'll be responsible for:

• Interacting with Product Managers, other TPMs, and development teams to define, design, and deliver complex product features
• Managing all aspects of project execution, including scope, schedule, budget, quality, risk, and critical path
• Developing technical specifications and system integration, and evaluating new ideas and design choices
• Identifying bottlenecks, risks, and issues, and providing escalation management, trade-offs, and mitigations
• Driving the technology strategy, collaborating with business and development teams to analyze the cost/benefit of project selection
• Engaging with and influencing cross-functional stakeholders, senior leadership, and keeping everyone informed through regular reporting, status reviews, and other mechanisms

Essential Qualifications

* 3+ years of technical product or program management experience

• 2+ years of software development experience
• 3+ years of project management disciplines, including scope, schedule, budget, quality, risk, and critical path management experience
• Experience managing programs across cross-functional teams, building processes, and coordinating release schedules

Preferred Qualifications

* 3+ years of working directly with engineering teams experience

Skills and Competencies

* Strong technical program management skills, with experience in managing complex projects and programs

• Excellent communication and collaboration skills, with the ability to influence cross-functional stakeholders
• Strong analytical and problem-solving skills, with the ability to identify bottlenecks, risks, and issues
• Experience with project management tools and methodologies, such as Agile, Scrum, and Waterfall
• Strong technical knowledge of software development, including programming languages, data structures, and algorithms

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Technical Program Manager, you'll have opportunities to:

• Work on high-impact projects that drive customer experience and business growth
• Collaborate with cross-functional teams to drive technology strategy and innovation
• Develop your technical skills and knowledge through training and mentorship programs
• Participate in career development programs, including mentorship, coaching, and leadership development

Work Environment and Company Culture

Our team values work-life balance and flexibility, and we offer a range of benefits to support your personal and professional well-being. We're committed to creating an inclusive and diverse work environment that empowers our employees to deliver their best work.

Compensation and Benefits

arenaflex offers a competitive compensation package, including:

• Base pay ranging from $114,500/year in our lowest geographic market up to $197,800/year in our highest geographic market
• Equity, sign-on payments, and other forms of compensation as part of a total compensation package
• A full range of medical, financial, and other benefits, including:

+ Medical, Dental, and Vision Coverage + Maternity and Parental Leave Options + Paid Time Off (PTO) + 401(k) Plan

How to Apply

If you're a motivated and innovative problem-solver with a passion for customer experience, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role.

Equal Employment Opportunity

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and diverse work environment that empowers our employees to deliver their best work.

Accommodations

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit our website for more information.

Apply Now

Don't miss this opportunity to join our innovative team and shape the future of customer service at arenaflex. Apply now and take the first step towards a rewarding career with us! Apply for this job