Experienced Customer Solutions Representative – Remote Customer Service and Support
At arenaflex, we're dedicated to providing exceptional service to our customers, and we're looking for a talented Customer Solutions Representative to join our team. As a Customer Solutions Representative, you'll be the face of arenaflex, working closely with our residential customers to resolve their issues and provide them with the best possible experience.
About arenaflex
arenaflex is a leading provider of energy services, serving over 1.3 million customers in Kentucky and Virginia. We're committed to delivering safe, reliable, and sustainable energy to our customers, and we're proud to have consistently ranked among the best companies for customer service in the United States. Our culture is built on listening to our customers and empowering our employees to deliver exceptional service, and we're looking for individuals who share our values and are passionate about making a difference.
What We're Looking For
We're seeking a proactive, solution-oriented individual who is eager to grow with us. As a Customer Solutions Representative, you'll be responsible for:
* Responding to and resolving customer inquiries in a timely and professional manner
* Providing exceptional customer service through direct interactions, including negotiating payment plans, answering billing questions, and initiating service orders
* Educating customers about arenaflex processes, policies, regulations, and customer tools
* Adhering to a specific daily schedule, including start and end times, scheduled breaks, and lunches
* Participating in training and development programs to improve your skills and knowledge
* Working collaboratively with other teams to resolve customer issues and improve overall customer satisfaction
Responsibilities
As a Customer Solutions Representative, your day will be fast-paced and highly variable based on customer volume and demand. You'll be responsible for:
* Responding to customer inquiries and resolving issues in a timely and professional manner
* Providing exceptional customer service through direct interactions, including:
+ Negotiating payment plans
+ Answering billing questions
+ Initiating service orders
+ Taking reports of outages
+ Safely handling natural gas calls
+ Researching and analyzing customer account history
+ Understanding monthly energy consumption and regulated rates
* Educating customers about arenaflex processes, policies, regulations, and customer tools
* Adhering to a specific daily schedule, including start and end times, scheduled breaks, and lunches
* Participating in training and development programs to improve your skills and knowledge
* Working collaboratively with other teams to resolve customer issues and improve overall customer satisfaction
Qualifications
We're looking for individuals who are passionate about delivering exceptional customer service and are eager to grow with us. To be successful in this role, you'll need:
* A proactive, solution-oriented approach to problem-solving
* Strong verbal and written communication skills
* A natural ability to think critically and ask questions to uncover the root cause of customer issues
* A "can-do" attitude and positive personality
* The ability to learn new systems and tools in a fast-paced environment
* A minimum of a high school diploma or equivalent
* Customer service or retail experience is a plus
* Proficiency with MS Office and basic math skills
* A minimum internet speed of at least 7 mbps upload and minimum of at least 20 mbps download
* The ability to work in a remote environment with a reliable internet connection
What's In It for You?
As a Customer Solutions Representative at arenaflex, you'll enjoy:
* Competitive compensation starting at $17.25 per hour
* Benefits, including medical, dental, vision, disability, life insurance, and retirement savings 401k matching, with health benefits starting on day 1
* Paid holidays, vacations, personal days, and wellness breaks
* Full-time remote work available, with the option to work in one of our four contact centers
* All workstation and peripheral equipment provided for remote work
* Professional development opportunities, including internal career pathing with mentorship, networking, performance recognition, and advancement opportunities
* Community involvement, including interest groups for employees with shared interests
How to Apply
If you're passionate about delivering exceptional customer service and are eager to grow with us, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our culture, and to submit your application.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!