[Hiring] Navigation Care Coordinator @Alight Solutions

Role Description Looking for a member with healthcare coverage knowledge and customer service skills. Handle customer calls, gather information, and resolve issues. The role demands attentive listening skills, empathy, and professionalism.

• Handling inbound and outbound calls to assist with customer needs related to Health and Welfare benefits, including processing enrollments.
• Educating customers on benefit plans and program options, utilizing tools to discuss premiums, coinsurance, copays, deductibles, and out of pocket expenses for health benefits.
• Using excellent customer service skills with empathy and compassion to resolve complex customer needs while navigating multiple tools in a quick-paced environment.
• Educating customers on plan provisions using Summary Plan Descriptions and other tools, including handling questions on COBRA and retirement.
• Handling questions about COBRA, processing enrollments, and connecting customers to relevant benefits, resources, or programs.
• Participating in ongoing healthcare training and adapting to new processes as needed.
• Scheduling and completing appointments for Retirement, Annual Enrollment, and other special events.
• Investigating identified issues by interacting with the health plan, provider, and other third parties as needed.
• Utilizing excellent written communication skills to accurately record and summarize customer needs and actions.
• Receiving coaching and feedback on performance and applying learnings.

Qualifications

• Possess excellent written and verbal communication skills, customer service and customer resolution skills, and critical thinking skills.
• Possess organizational and time management proficiencies.
• Able to recognize the need to change priorities to meet the business needs.
• Able to work effectively in a team environment.
• Able to have workstation that is free of noise and distractions.
• Possess technology proficiency.
• Access information using a computer and related components and peripherals.
• Participate in training sessions and meetings. Ability to be flexible with various shifts and possible overtime when business needs require.
• 2 years relevant experience in health plan benefits or associate’s (health care benefit-related field).
• Possess Spanish speaking/Bilingual experience.

Requirements

• By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies.
• Alight requires all virtual interviews to be conducted on video.
• Alight is a camera-on culture and may require occasional travel to one of our physical office locations.

Benefits

• Comprehensive total rewards package supporting mind, body, wallet, and life.
• Health, dental, and vision coverages starting Day One.
• Wellbeing programs, retirement plans with contribution matching.
• Generous time off and parental leave.
• Continuing education and career growth opportunities.
• Flexible working arrangements wherever possible.

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