Lead, RT CPAP Support
This employee provides leadership for the PAP Compliance Outreach CSR in matters relating to the servicing of customers.
- achieves call center and individual quality and productivity goals in accordance with established objectives
- manages individual projects while contributing to other operational initiatives outside of team responsibilities
JOB FUNCTIONS
- Key contributor in overseeing agent workload and ensuring standard operating procedures are efficient and maximized for business performance
- Focuses and maintains performance efforts of the team on current business goals
- Ensures that the team of Representatives is conducting their responsibilities in a professional and courteous manner
- Serves as a knowledgeable and productive part of the managerial team
- Participates, implements, and monitors new initiatives to enhance the performance of the team and the center as
- Oversees training of new Representatives assigned to the team and provides refresher training as needed
- Identifies opportunities for process improvements
- Ensures activities support the organization in achieving targets
Requirements: Education
- Graduate of an AMA approved respiratory program, Required
- High School Diploma or General Education Degree (GED), Required
- Bachelor's Degree, Preferred
Work Experience
- At least two years of related employment history, Required
Knowledge, Skills, and Abilities
- Must be computer literate
- work well individually and as team member
- In all states, CRTs and RRTs are qualified for this position
- Must function in fast-paced environment
Licenses and Certifications
- Registration or certification by the National Board for Respiratory Care (NBRC) and/or RN with respiratory care experience
- Current license from the state board, Required
- Current CPR certification, Required
- Will be required to obtain additional state licensing for states assigned
- Must remain certified, registered, or licensed by the applicable state and/or national board governing clinical practice or as otherwise permitted by law
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