Technical Writer II, Support Operations

Job Description:

• Support technical writing needs to facilitate daily business activities
• Develop, document, and update existing policies and procedures to adapt to a growing business
• Gather, collate, and organize all technical material to build comprehensive reports for various levels of management within the CardWorks organization
• Provide current documentation, revision histories, and tracking information to support Audit activities
• Ensure highest levels of accuracy, quality and effectiveness while scribing technical documents
• Create QA checklists / run books for use by technical teams to facilitate improved and accurate job performance
• Review documentation and provide editorial feedback to ensure format, style, voice, and clarity guidelines are met

Requirements:

• Capture meeting minutes and document action items
• Support technical writing needs to facilitate daily business activities
• Develop, document, and update existing policies and procedures to adapt to a growing business
• Gather, collate, and organize all technical material to build comprehensive reports for various levels of management within the CardWorks organization
• Provide current documentation, revision histories, and tracking information to support Audit activities
• Support warehousing of all documents, reports, and artifacts
• Ensure highest levels of accuracy, quality and effectiveness while scribing technical documents
• Create QA checklists / run books for use by technical teams to facilitate improved and accurate job performance
• Provide run decks minutes, action items, deliverables, and artifacts for all projects regardless of lifecycle stage, as needed
• Update templates
• Review documentation and provide editorial feedback to ensure format, style, voice, and clarity guidelines are met
• Work with SMEs to research, gather, and document process and procedures for the Technical Operations group
• Verify accuracy of documentation
• Maintain revision history and document repository

Benefits:

• Medical, Dental, and Vision (plus much more)
• 401(k) Plan with Company Match
• Short- & Long-Term Disability
• Wellness Programs
• Group Life and AD&D Insurance
• Paid Vacation, Sick Days and bank Holidays
• Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition

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