Experienced Part-Time Customer Service Agent - Ground Operations
About arenaflex
arenaflex is a leading organization in the aviation industry, dedicated to providing exceptional customer experiences through friendly, reliable, and low-cost air travel. Our team of passionate professionals comes together to deliver on our purpose, connecting people to what's important in their lives. We're committed to creating a stable work environment with equal opportunities for learning and personal growth, where creativity and innovation thrive.
Job Summary
We're seeking an experienced Part-Time Customer Service Agent to join our Ground Operations team at arenaflex. As a Customer Service Agent, you'll be the face of our organization, providing legendary customer service to our passengers, handling ticketing and check-in, and resolving any issues that may arise. If you're a friendly, patient, and multitasking individual who enjoys working in a dynamic environment, we want to hear from you!
Responsibilities
As a Part-Time Customer Service Agent, you'll be responsible for:
- Providing friendly service to and maintaining positive relationships with all internal and external customers
- Working in a cooperative spirit to ensure the success of our company
- Handling any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations, and resolving related complaints and problems
- Greeting and handling customers in a polite and friendly manner, handling cash, checks, credit cards, travel vouchers, and coupons as forms of payment for tickets
- Computing charges, making change, and balancing daily transactions
- Checking in baggage and cargo, answering telephone calls to provide information, page customers, resolve problems or complaints, and assist as needed
- Dealing with mishandled customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage, resolving such problems quickly and within guidelines established by the company
- Providing current and accurate fare, schedule, reservations, flight arrival/departure information, and answering all general inquiries from customers and other visitors to the airport terminal
- Completing forms and reports as required by the company
- Writing irregularity and complaint reports as required
- Performing other job duties as directed by Employee's Leaders
Knowledge, Skills, and Abilities
To succeed in this role, you'll need:
- Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
- Ability to read documents, follow instructions, learn and understand ticketing procedures, rules, and regulations
- Ability to work well with others as part of a team, meet the public, and work under stressful situations
- Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period
- Must be aware of hazardous situations and be able to handle emergencies as needed
- Must work under tight time constraints to accomplish quick turns of aircraft
- Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
- Must be able to perform all job functions within a limited space
- Must be able to effectively communicate verbally by telephone, face-to-face, and on public address systems
- Must possess good written and oral skills
- Must be able to communicate information and instructions verbally or via radio equipment
Education and Experience
* No education requirement
- No experience requirement
Licensing/Certification
* Must be able to obtain a SIDA badge and meet all local airport requirements
- May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights
Physical Abilities
* Must be able to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces
- Must be able to climb, bend, kneel, and stand on a frequent basis and for extended periods
- Must maintain the ability to wear prescribed uniforms
Other Qualifications
* Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
- Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Must be at least 18 years of age
- Must be able to comply with Company attendance standards as described in established guidelines
- Ability to work shift work and/or overtime
- Foreign language skills are desirable, but not required
Benefits and Compensation
* Pay of $19.63 per hour, with the opportunity for future increase per applicable collective bargaining agreement wage scale
- Opportunities for overtime and shift premiums
- Benefits you'll love:
+ Fly for free, as a privilege, on any open seat on all arenaflex flights (your eligible dependents too) + Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck + Potential for annual ProfitSharing contribution toward retirement - when arenaflex profits, you profit + Explore more Benefits you'll love: [insert link]
Work Environment and Culture
* Our team is passionate about delivering exceptional customer experiences and working together to achieve our goals
- We're committed to creating a stable work environment with equal opportunities for learning and personal growth
- Our culture is built on the principles of respect, empathy, and open communication
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Apply now to join our team as a Part-Time Customer Service Agent at arenaflex. Apply Job!
Job Posting End Date
03/28/2025 Apply for this job