Experienced Customer Business Outcomes (CBO) Specialist – Driving Digital Transformation and Business Growth at arenaflex

At arenaflex, we're on a mission to empower every person and organization on the planet to achieve more. As a Customer Business Outcomes (CBO) Specialist, you'll play a pivotal role in driving digital transformation and business growth for our customers. We're seeking a highly skilled and passionate professional to join our team and help us achieve our mission.

About arenaflex

arenaflex is a global leader in technology innovation, committed to empowering every person and organization to achieve more. Our mission is to create a culture of inclusion where everyone can thrive at work and beyond. We're dedicated to cultivating an inclusive work environment for all employees, where diversity, equity, and inclusion are at the forefront of everything we do.

The Role

As a Customer Business Outcomes (CBO) Specialist, you'll be responsible for supporting the US Enterprise segment in combining business outcomes and technical expertise to empower customers to articulate and achieve their business goals. You'll play a key role in executing and implementing a multi-year Business Case for Digital Transformation with our customers, combined with our ecosystem of partners and industry influencers.

Key Responsibilities

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Discovery

+ Define an Account Team Unit (ATU) Field Engagement model for Customer Business Outcomes (CBO) in the context of our customers' business that starts with their desired business outcomes + Engage directly with VP/CxO level customers and internal account teams to execute the CBO Discovery Workshops, Solution Assessments, and Business Envisioning workshops + Execute and deliver CBO Workshops that will validate the customers' business outcomes, identify business and technical capabilities that need to be adopted or matured + Assess the current and desired state of maturity in the form of a Maturity Model, and map these capabilities from a Transformation Architecture to a Microsoft Reference Architecture + Model and coach the Account Executive (AE) and Account Technology Strategist (ATS) communities to carry out planned and developed strategies with accounts we are focused to wins where we will establish arenaflex as the partner of choice within a vertical

Customer Priority Alignment

+ Internal Planning: Align customer goals & CBO research to determine approach for workshop + Workshop: Facilitate engagement sessions with VP/CxO level customer leaders to seek alignment of the stakeholders and to explore opportunities and priorities based on impact towards success criteria + Value Quantification: Create financial models that quantify top business priorities and use cases based on the customers' specific Key Performance Indicator (KPI) measurements + Present Board-Room-Ready Executive Summaries: Align stakeholders with resources and solutions that impact business priorities, including recommended next steps to maintain customer momentum toward high value - high impact outcomes

Qualifications

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Required/Minimum Qualifications

+ 5+ years solution sales or solution assessment consulting, or related experience + OR Bachelor's Degree in IT, Business, Finance, or related field AND 4+ years solution sales, technical sales, business/technology consulting, or related experience + OR relevant certifications from arenaflex or competitive platforms AND 3+ years solution sales, technical sales, business/technology consulting, or related experience + OR equivalent experience + 2+ years of experience with any of the following: artificial intelligence, machine learning, responsible AI, Copilots, or Generative AI

Preferred Qualifications

+ MBA + Demonstrated ability to facilitate consultative workshops with senior level customer executives focused on solving their most pressing business needs + Experience driving measurable outcomes over a long period of time across multiple activities + Focus on improving a culture of Diversity & Inclusion + Creative problem solver with the ability to align various stakeholders on common goal for customers + Able to demonstrate critical thinking and influence others across various organizations and address ambiguity; a passion for influencing without authority + Digital transformation experience with large and complex customers or industry experience and its functional knowledge

What We Offer

* Competitive Compensation: The typical base pay range for this role across the U.S. is USD $106,100 - $185,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $144,000 - $203,500 per year.

• Benefits and Perks: arenaflex offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer a range of perks, including flexible work arrangements, employee discounts, and access to our on-site fitness center and cafeteria.
• Career Growth Opportunities: arenaflex is committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including mentorship, coaching, and leadership development opportunities.
• Inclusive Work Environment: arenaflex is dedicated to creating an inclusive work environment where everyone can thrive. We're committed to diversity, equity, and inclusion, and we're proud to be an equal opportunity employer.

How to Apply

If you're passionate about driving digital transformation and business growth, and you're looking for a challenging and rewarding role, we encourage you to apply. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form. Apply for this job