Experienced Student Assistant – Customer Assistance and Processing Unit (Remote) at arenaflex

Job Summary:

Are you a motivated and detail-oriented college student looking for a part-time opportunity to develop your customer service skills and gain valuable experience in a high-volume call center environment? Look no further! arenaflex is seeking four student assistants to join our Customer Assistance and Processing Unit (CAPU) team, providing accurate, prompt, and courteous customer service to students, parents, and the general public. As a Student Assistant, you will work closely with our Supervising Program Technician II and CAPU Manager to deliver exceptional service and support to our customers.

About arenaflex:

arenaflex is a leading organization dedicated to providing innovative solutions and services to students, parents, and the financial aid community. Our mission is to empower students to achieve their academic and career goals by providing accessible, accurate, and timely information and support. As a student assistant at arenaflex, you will be part of a dynamic team that is passionate about making a difference in the lives of students and families.

Key Responsibilities:

As a Student Assistant in our CAPU team, you will be responsible for:

• Providing accurate, prompt, and courteous customer service to students, parents, and the general public via incoming calls, emails, and written correspondence
• Ensuring compliance with the Information Practices Act and the Public Records Act when disclosing information to customers
• Utilizing computer skills to document customer contacts and input information as instructed and applicable
• Performing general customer account maintenance and updates as appropriate
• Providing technical assistance and education regarding WebGrants4Students access, navigation, and browser/display issues
• Troubleshooting technical registration issues for WebGrants4Students related to error messages received, including the escalation of technical errors for additional research and resolution
• Handling sensitive calls from customers, including distressed and upset customers, in a professional manner and referring them to a supervisor as appropriate/instructed
• Ensuring more complex calls and issues are escalated appropriately for resolution by an analyst or supervisor/manager
• Reviewing and processing a variety of semi-technical supplemental program forms
• Corresponding/responding to customers via email and taking appropriate action(s) in response to written correspondence
• Working in a team and Business Process Improvement environment and making recommendations for continuous improvements
• Tracking and logging student forms as well as gathering telephone statistics for the program as instructed

Essential Qualifications:

* Currently enrolled as a college student attending classes during the regular term (Fall, Spring, and Winter, if applicable) at one of the accredited colleges or universities on our affiliation list

• Must be enrolled in at least six-semester units or nine quarter units for undergraduate students; four-semester units or six quarter units for graduate students
• Students declared major must match the major(s) listed in the job posting (Accounting, Business Administration, Communications Studies, Finance, Economics, Public Policy and Administration, Computer Science & Engineering, and Computer Information System)
• Ability to work in a call center environment where electronic records must be accessed and updated quickly and accurately
• Ability to demonstrate patience, tact, flexibility, and good organizational skills
• Ability to learn operational knowledge of program applications and computer systems
• Ability to learn the technical aspects of the program for completion of daily assignments, which include processing applications, and corresponding via phone and email
• Strong communication skills are required for this position

Preferred Qualifications:

* Ability to speak and write Spanish

• Individuals who are, or have been, a dependent child in foster care, a homeless youth, or a formerly incarcerated youth as defined by Government Code section 18220 are encouraged to apply and will be given priority. Please note that prior to appointment, individuals claiming preference under one of these categories will be required to furnish documentation establishing their eligibility.

Work Schedule:

* Flexible workdays and work hours, Monday - Friday, between 8 AM - 5 PM

• The final work schedule will be determined by the supervisor
• Students/Employees will be required to work according to the current arenaflex remote workplace policy and sign a arenaflex Work from Home Agreement

Physical Requirements:

* Sit for extended periods; frequently stand and walk; manual dexterity and hand-eye coordination; corrected hearing and vision to normal range; verbal communication; use of office equipment including computer workstations, telephones, calculators, copiers, printers, and scanners with or without reasonable accommodation

Working Conditions:

* Work is performed in a remote environment

• Students/Employees will be required to work according to the current arenaflex remote workplace policy and sign a arenaflex Work from Home Agreement

Application Instructions:

* Please complete all fields of the employment application

• Include your educational history in the "Educational Experience" section and any employment history in the "Employment Experience" section of our application
• Apply by: 3/31/2025

Apply Job!

Why Join arenaflex?

* Gain valuable experience in a high-volume call center environment

• Develop your customer service skills and learn to work with a variety of customers
• Work in a dynamic team that is passionate about making a difference in the lives of students and families
• Enjoy a flexible work schedule and remote work options
• Take advantage of opportunities for professional growth and development
• Be part of a leading organization that is dedicated to providing innovative solutions and services to students, parents, and the financial aid community

Equal Employment Opportunity:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.

Accommodation:

arenaflex is committed to providing reasonable accommodations to applicants with disabilities. If you require an accommodation during the application process, please contact us at [insert contact information].

Contact Us:

If you have any questions or would like more information about this opportunity, please contact us at [insert contact information]. We look forward to hearing from you! Apply for this job