Technical Support / Customer Service Representative (Remote) – Join arenaflex's Global Team of Game-Changers
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join arenaflex's team of game-changers as a Technical Support / Customer Service Representative (Remote). As a key member of our global team, you'll have the opportunity to work from home, interact with customers from diverse backgrounds, and contribute to the success of some of the world's most renowned brands.
About arenaflex
arenaflex is a forward-thinking global organization that values people-first, inclusive culture and genuine sense of belonging. We're proud to be recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" year after year. Our organically diverse team from 70+ countries is united by a shared passion for delivering exceptional customer experiences and tech-powered innovation.
Career Growth and Personal Development
As a Technical Support / Customer Service Representative (Remote) at arenaflex, you'll embark on a rewarding career journey with real growth potential. We'll provide you with all the training, technologies, and continuing support you need to succeed. Plus, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
Key Responsibilities
As a Technical Support / Customer Service Representative working from home, you'll:
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Be an amazing problem-solver
- Offer additional products and/or services
- Deliver expert customer experiences...with a smile
Your Qualifications
To succeed in this role, you'll need:
- Strong focus on building customer relationships
- 1+ year of customer service experience
- Technical support experience preferred
- Open availability
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong problem-solving skills with the ability to ask probing questions to come to a resolution
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
- Must reside in the United States and have a valid U.S. address for residence
What's in it for you?
At arenaflex, we champion our people and invest in their growth and well-being. Benefits available to eligible U.S. employees in this role include:
- Starting wage will be between $15 and $18 (pay rate will not be below applicable minimum wage)
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Join the arenaflex Team Today!
If you're a motivated, customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. As a Technical Support / Customer Service Representative (Remote) at arenaflex, you'll have the chance to work from home, interact with customers from diverse backgrounds, and contribute to the success of some of the world's most renowned brands.
Location:
USA, OH, Work-at-Home
Language Requirements:
English
Time Type:
Full time
Physical & Mental Requirements:
While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
Eligibility to Work:
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
Where Job May be Performed:
Currently, this position may be performed only in the states listed here.
Equal Opportunity/Affirmative Action Employer:
arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites: * English: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
- Spanish: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf
To request a reasonable accommodation please click here:
https://jobs.arenaflex.com/global/en/reasonable-accomodation
If you wish to review the Affirmative Action Plan, please click here:
https://jobs.arenaflex.com/global/en/affirmative-action Apply Job! Apply for this job