Experienced Full Stack Product Owner – Customer Experience Innovation & Airport Operations

Are you ready to embark on an extraordinary journey, where innovation meets customer experience, and technology meets human touch? Join arenaflex, a world-renowned leader in the aviation industry, and become a part of a dynamic team that's shaping the future of air travel. As a seasoned Product Owner, you'll have the opportunity to drive customer experience innovation, leveraging advanced data skills, and collaborating with cross-functional teams to deliver exceptional results.

Why You'll Love This Job

As a Product Owner, you'll be responsible for driving customer experience innovation by developing a data-driven vision through extensive stakeholder input gathering and analysis. You'll define and measure Objectives and Key Results (OKRs) to drive prioritization of efforts, communicate and achieve buy-in for upcoming features, and deliver that vision through a strong partnership with IT and other stakeholders. This role is heavily focused on leveraging advanced data skills to gather insights, create dashboards, and provide actionable recommendations that directly impact airport operations and customer experience.

What You'll Do

As a seasoned Product Owner, you'll collaborate with product stakeholders to define product strategy, develop product roadmaps, and implement product deliverables, enhancements, and features. You'll utilize technical knowledge such as A/B testing, querying languages, and data visualization tools to measure product success and identify opportunities. You'll keep stakeholders informed and communicate outcomes, learnings, and changes as teams work toward objectives. Your key responsibilities will include:

• Developing and sharing product knowledge through market insights, customer/user feedback, competitive analysis, industry trends, and technology trends
• Building dashboards, ad-hoc reports, and executive summaries to measure baselines and track progress toward success metrics
• Comprehending technical and business trade-offs that enable teams to deliver value sooner
• Effectively tracking product spend through available tools and prioritizing technical debt along with business features
• Ensuring and tracking business readiness (training, communication, and marketing, etc.) for new features or initiatives
• Collaborating with data and analytics resources to capture data and analyze results to prioritize work, report on product health, and identify opportunities to grow product value
• Leading ongoing demonstrations of new features and functionality to update stakeholders and team members
• Understanding and advocating for Delivery Transformation, including the Product mindset, DevOps, and Agile methodologies

All You'll Need for Success

To excel in this role, you'll need:

• A Bachelor's degree in Computer Science, Computer Engineering, Information Systems, Engineering, Technology, or Business Administration related field; or equivalent experience/training
• 3 years of related experience
• 2 years of Project Management and/or Product Development experience
• Experience with Agile, product ownership, project planning, and delivery
• Skills, Licenses & Certifications:

+ Knowledge and understanding of technology systems and how they can contribute to product strategy and OKRs + Ability to effectively analyze and concisely present findings and strategies to senior leadership + Ability to quickly absorb technical concepts and communicate them to a non-technical audience + Ability to identify product OKRs and conduct analysis to measure success of business objectives + Demonstrated ability to effectively manage competing priorities and deadlines + Knowledge of arenaflex's technology systems, including Sabre PSS, Airline, Contact Center, and Service Recovery Operations + Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint

What You'll Get

As a valued member of the arenaflex team, you'll enjoy a comprehensive benefits package, including:

• Travel Perks: Explore the world with your family and friends, reaching 365 destinations on more than 6,800 daily flights across our global network
• Health Benefits: Enjoy access to health, dental, prescription, and vision benefits, as well as virtual doctor visits, flexible spending accounts, and more
• Wellness Programs: Stay healthy and balanced with our wellness programs, providing you with the right tools, resources, and support
• 401(k) Program: Available upon hire, with employer contributions to your 401(k) program after one year
• Additional Benefits: Enjoy our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more

Feel Free to Be Yourself at arenaflex

At arenaflex, we're committed to creating an inclusive work environment that celebrates diversity and promotes growth. Our 20+ Employee Business Resource Groups connect our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Join the arenaflex Family

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly, caring for people on life's journey? Join arenaflex today and become a part of a dynamic team that's shaping the future of air travel. Apply Now! Apply for this job