Experienced Customer Success Manager – High-Growth Mid-Market & SMB Customer Engagement
At arenaflex, we're revolutionizing the work experience for 80% of the world's global workforce – the deskless employees. Our business management platform empowers thousands of businesses to thrive by streamlining team management, allowing them to focus on growth and success. We're seeking an experienced Customer Success Manager to join our team and drive customer engagement at scale. As a key member of our customer success team, you'll be responsible for managing a high-volume portfolio of mid-market and SMB customers in the US, leveraging automation, data analytics, and tech-touch strategies to drive adoption, retention, and expansion.
About arenaflex
arenaflex is a TLV-based startup on a mission to change the work experience for deskless employees worldwide. Our platform helps businesses thrive by simplifying team management, allowing them to focus on growth and success. We're passionate about delivering exceptional customer experiences and empowering our customers to achieve their business goals.
Key Responsibilities
As an Experienced Customer Success Manager, you'll be responsible for:
- Scalable Customer Engagement: Manage a large portfolio of mid-market and SMB customers, using automation, webinars, in-app messaging, and other digital strategies to drive adoption and retention.
- Proactive Lifecycle Management: Guide customers through adoption, and renewal phases using data-driven insights and segmentation-based engagement.
- Customer Health Monitoring: Analyze customer health scores, usage data, and churn risk indicators to proactively intervene when needed.
- Expansion & Growth: Identify upsell and cross-sell opportunities by leveraging customer data and strategic outreach in collaboration with the sales team.
- Escalation Management: Support customers who require higher-touch interventions, escalating to the appropriate teams when necessary.
Work with customers to create new use cases/success stories
Qualifications
To succeed in this role, you'll need:
2+ years of B2B SaaS experience in Customer Success, Scale CS, and Account Management
– This is a must-have for the position.
Experience managing a high-volume portfolio (100+ accounts) using tech-touch & automation
– This is also a must-have for the position.
- Proven ability to drive engagement and retention through digital programs, webinars, and self-service content
* Strong analytical skills, with experience using data to segment customers and trigger proactive outreach * Excellent verbal and written communication skills, including experience with one-to-many communication strategies * A team player who enjoys getting and providing feedback, sharing ideas, and constantly improving together * Ability to work independently in a fast-paced, high-growth environment, balancing multiple initiatives at once *
Experience collaborating with global teams across different time zones
*
A growth mindset with a passion for continuously improving customer experience at scale
*
Background in HR Tech, Workforce Management, or related industries
– This is an advantage, but not required.
Benefits
As an arenaflex employee, you'll enjoy:
Medical coverage
*
Insurance plan
*
Paid time off for vacation, sick days
*
Opportunities for growth and development
*
A dynamic and supportive work environment
Salary Range
The salary range for this position is $90,000 - $100,000 per year, depending on experience.
Location
We're accepting applications from employees working in the following states: Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.
Why Join arenaflex?
* We build our people up: Every team member is treated as a long-term investment, and we recognize the value in nurturing and training them to excel in their skills and job duties.
- We make an impact on our customers' business: We're on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce.
- We get the job done: arenaflex employees are passionate about executing their job duties to drive the company forward and provide real value to our customers.
- We have fun: From weekly happy hours to holiday parties, we enjoy each other's company and have a great time together.
- Everyone is welcome: arenaflex is committed to building an encouraging, caring, and supportive environment where everyone feels valued and supported.
Apply Now
If you're passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity. Join our team and help shape the future of work! Apply Job! Apply for this job