Experienced Customer Experience Specialist – Delivering Exceptional Airport Experiences
At arenaflex, we're not just an airport – we're a gateway to the world. As the 3rd largest airport in the world, we're a hub of innovation, leadership, and excellence. Our team is passionate about providing an exceptional airport experience to our customers, and we're looking for talented individuals like you to join us on this journey.
Job Overview
We're seeking an enthusiastic and customer-focused individual to join our Customer Experience team as an Airport Customer Experience Specialist. As a key member of our team, you'll play a vital role in delivering positive customer experiences in all areas of our terminals. If you're passionate about providing exceptional service, have a knack for problem-solving, and are eager to take your career to new heights, we want to hear from you!
Key Responsibilities
As an Airport Customer Experience Specialist, you'll be responsible for:
- Engaging with customers, reviewing their daily work sheet, and reacting to changes in the operating environment to ensure seamless customer experiences.
- Collaborating with various stakeholders, including DPS, AOC, TSC, EOC, Airlines, and CBP, to deliver exceptional customer experiences during routine or emergency events, such as accident/injury reports, elevator/Skylink entrapments, homeless population, and criminal trespass.
- Answering customers' questions and concerns, providing information on all arenaflex products, including airport services, amenities, concessions, airlines, and kiosks.
- Delivering customer assistance for internal/external stakeholder requests, including terminal tours and media events, Military Service Member Support/USO, SkyLink interruptions, and Airline Special events, such as the Snowball Express.
- Performing multiple customer experience functions for all areas of the Terminal, including Public Space, Airline Space, Checkpoints, Concessions, Customs and Border Protection, Custodial and Maintenance Support, and Terminal Projects.
- Completing a variety of activity logs and status reports to monitor the business unit and ensure continuous improvement.
- Executing the daily operational and 4-day forecast plan to direct engagement and interaction with customers, monitoring the actual operational environment to mitigate customer impact and maintain positive customer experiences throughout all 5 terminals.
Essential Qualifications
To be successful in this role, you'll need:
- Two (2) years of experience in customer service in a direct customer service environment.
- Completion of high school curriculum or equivalent.
- Ability to lift and carry up to 20 lbs for approximately 500 feet; ability to occasionally lift and/or push up to 50 lbs.
- Possession of a valid Class C driver's license.
Preferred Qualifications
While not required, we're looking for candidates with:
- Ability to speak a second language in addition to English.
- Ability to utilize Microsoft Office, including Outlook, Excel, Word, PowerPoint, and other computer applications as required.
About arenaflex
arenaflex is one of the most successful airports in the world, recognized for our innovation, leadership, drive for excellence, and talented employees. Our success is made possible by the diverse talents of over 2,100 employees who champion our mission of providing an exceptional airport experience to our customers and connecting our community to the world. We're looking for the best talent to join us and help reimagine what an airport can be.
Why Join arenaflex?
* Be part of a dynamic and innovative team that's shaping the future of air travel.
- Enjoy a collaborative and inclusive work environment that values diversity and employee growth.
- Take advantage of opportunities for professional development and career advancement.
- Enjoy a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
- Be part of a community that's passionate about making a difference and giving back to our customers and community.
How to Apply
If you're ready to take your career to new heights and join a team that's passionate about delivering exceptional airport experiences, apply today! Visit our careers website at [arenaflex website URL] to learn more about this opportunity and submit your application.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
Accommodation
arenaflex is committed to providing reasonable accommodations to applicants with disabilities. If you require accommodation during the application or interview process, please contact our HR department at [arenaflex HR email].
Contact Us
If you have any questions or would like to learn more about this opportunity, please contact our HR department at [arenaflex HR email] or [arenaflex HR phone number]. Apply for this job