Experienced Full Stack Shopify Expert & Customer Service Specialist – E-commerce Store Management and Support

We are arenaflex, a dynamic and innovative e-commerce company dedicated to delivering exceptional online shopping experiences. As we continue to grow and expand our online presence, we are seeking a highly skilled and experienced Shopify Expert & Customer Service Specialist to join our team. This is a long-term, full-time position that offers a unique opportunity to be a key part of a growing e-commerce business. About arenaflex arenaflex is a forward-thinking company that is passionate about creating engaging online experiences for our customers. We are committed to delivering high-quality products, exceptional customer service, and innovative solutions that set us apart from the competition. Our team is made up of talented individuals who are dedicated to their work and passionate about what they do. Job Summary We are looking for a highly proactive, detail-oriented, and experienced Shopify Expert who can manage our online store and provide top-tier customer service. As a Shopify Expert & Customer Service Specialist, you will be responsible for ensuring our store runs smoothly, customers receive excellent support, and products are updated efficiently. If you have extensive knowledge of Shopify, are fluent in English, and are available to work 5-6 days per week (or even 7 when necessary), we want to hear from you! Responsibilities As a Shopify Expert & Customer Service Specialist, your role will be crucial in ensuring our store runs smoothly, customers receive excellent support, and products are updated efficiently. Your responsibilities will include:

Shopify Management

* Add and update products, descriptions, and images * Make adjustments to website design and layout when needed * Ensure the website is always optimized for performance and conversions * Troubleshoot and fix any Shopify-related issues * Optimize store navigation and filters * Keep track of inventory and ensure accurate product listings

Customer Service

* Handle customer inquiries via email in perfect English * Process orders, refunds, and exchanges efficiently * Solve customer issues quickly and professionally * Improve FAQ sections and automate responses where possible * Provide a high level of customer satisfaction

Technical & Proactive Work

* Keep the store running smoothly at all times * Monitor website speed and functionality * Ensure all third-party integrations and apps function correctly * Implement new features to improve the user experience * Report and resolve any problems immediately Requirements To be successful in this role, you will need to have: * Expert-level Shopify experience (themes, customizations, product management) * Fluent in English (both written and spoken) * Strong customer service skills (empathetic, fast, and professional) * Ability to work independently and proactively * Problem-solving mindset – if something is broken, you fix it before we even notice * Experience with Shopify apps and integrations (e.g., payment gateways, filters, and SEO tools) * Basic design skills (to adjust banners, product images, etc.) Bonus Skills * Experience with email marketing tools (Klaviyo, Omnisend) * Familiarity with social media and content management What We Offer As a Shopify Expert & Customer Service Specialist at arenaflex, you will enjoy: * Long-term and stable position in a growing e-commerce business * Remote work with flexible hours * Opportunity to be a key part of a company * Career growth opportunities and learning benefits * A dynamic and supportive work environment How to Apply If you are highly experienced with Shopify, proactive, and have excellent customer service skills, we want to hear from you! To apply, please send us: 1. Your resume and portfolio (if available) 2. Examples of Shopify stores you have worked on 3. A short message on why you’re the perfect fit for this role We will only consider applicants with proven Shopify expertise and strong customer service experience. Let’s build something amazing together! Apply Now If you are passionate about e-commerce, customer service, and Shopify, we encourage you to apply for this exciting opportunity. Don’t miss out on the chance to join our team and contribute to the growth and success of arenaflex. Apply for this job