Experienced Customer Service & Sales Representative – Industrial Supply Industry

At arenaflex, we're dedicated to providing exceptional customer service and support to our valued clients in the industrial supply industry. As a family-owned, third-generation company founded in 1976, we've built a reputation for reliability, expertise, and a commitment to excellence. We're now seeking an exceptional Customer Service & Sales Representative to join our team and help us continue to deliver outstanding results!

About arenaflex

arenaflex is a leading industrial supply company that has been serving the needs of businesses and organizations for over four decades. Our team of experts is passionate about providing top-notch products, services, and support to our clients, and we're committed to building long-lasting relationships based on trust, respect, and mutual benefit. As a Customer Service & Sales Representative at arenaflex, you'll have the opportunity to work with a diverse range of clients, from small startups to large corporations, and help them find the solutions they need to succeed.

Job Description

As a Customer Service & Sales Representative at arenaflex, you'll play a critical role in ensuring customer satisfaction and maintaining a positive relationship with our clients. Your primary responsibilities will include:

• Managing and assigning emails to ensure prompt and efficient communication with clients
• Processing invoices from suppliers and delivering customer invoices in a timely manner
• Receiving payments from customers and running credit card transactions with accuracy and attention to detail
• Entering tracking numbers into our ERP and eCommerce websites to ensure seamless order fulfillment
• Managing high-volume phone calls from customers and vendors, providing verbal and email quotes, and communicating with vendors to confirm price and availability
• Processing orders with vendors and confirming order acknowledgments to ensure timely delivery
• Keeping track of backorders and following up with vendors and customers to provide ship dates and updates
• Preparing and reconciling monthly payments to vendors and keeping track of past-due invoices
• Maintaining confidential financial documentation and ensuring compliance with all relevant regulations

Essential Qualifications

To succeed in this role, you'll need to possess the following essential qualifications:

• 3+ years of experience in e-commerce, support, and sales
• Excellent verbal, written, and typing skills, with the ability to communicate effectively with clients and vendors
• Highly detail-oriented and organized, with a strong work ethic and proactive approach to problem-solving
• Friendly and patient demeanor, with the ability to work in a fast-paced environment
• Proficient in Microsoft Office and eCommerce software
• Knowledge of industrial equipment, supplies, filtration, or compressed air equipment is a bonus
• Ability to maintain confidential financial documentation and require minimal supervision to complete work and meet deadlines

Preferred Qualifications

While not essential, the following qualifications would be highly desirable:

• Experience working in the industrial supply industry
• Knowledge of ERP and eCommerce systems
• Familiarity with credit card processing and payment systems
• Strong analytical and problem-solving skills
• Ability to work in a team environment and collaborate with colleagues to achieve shared goals

Skills and Competencies

To succeed in this role, you'll need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Proficient in Microsoft Office and eCommerce software
• Knowledge of industrial equipment, supplies, filtration, or compressed air equipment is a bonus
• Ability to maintain confidential financial documentation and require minimal supervision to complete work and meet deadlines

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service & Sales Representative, you'll have access to a range of training and development opportunities, including:

• On-the-job training and mentorship from experienced colleagues
• Regular performance reviews and feedback to help you set and achieve goals
• Opportunities for career advancement and professional growth within the company
• Access to industry-leading training and development programs to enhance your skills and knowledge

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that values teamwork, innovation, and customer satisfaction. As a Customer Service & Sales Representative, you'll be part of a close-knit team that's passionate about delivering exceptional results and building long-lasting relationships with our clients. Our company culture is built on the following values:

• Customer-centric approach
• Teamwork and collaboration
• Innovation and continuous improvement
• Respect and empathy for all employees and clients
• Commitment to excellence and quality

Compensation, Perks, and Benefits

As a Customer Service & Sales Representative at arenaflex, you'll enjoy a competitive salary and benefits package, including:

• $22 - $24 per hour
• Two weeks of paid time off, plus all major holidays
• One-hour paid lunch
• Annual raises and bonuses
• Health insurance
• 401(k) matching
• Paid time off
• Parental leave
• Work from home
• Equipment provided

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment in accordance with all local, state, and federal laws. Apply for this job