Experienced Customer Support Specialist – Mobile App and Business Expansion

At arenaflex, we're on a mission to help people feel close through our innovative video chat app. As a Customer Support Specialist, you'll play a vital role in providing exceptional support to our community, ensuring they get the most out of our mobile app and services. We're expanding our reach to business customers, and we need someone who is passionate about delivering top-notch support, has a knack for problem-solving, and is eager to learn and grow with our team.

About arenaflex

arenaflex is a private video chat app that allows users to send video messages at their convenience, fostering meaningful relationships and connections. With millions of users worldwide, we're committed to creating a safe and enjoyable experience for everyone. Our team is dedicated to building products that are good for users, without compromising on our values or principles. We're a remote-first company, with a diverse team spread across the US and Canada, and we're looking for someone who shares our passion for innovation and customer satisfaction.

Key Responsibilities

As a Customer Support Specialist at arenaflex, you'll be responsible for:

• Responding to, managing, and organizing customer inquiries from various sources, including the Google Play Store, Apple App Store, email submissions, and Instagram
• Actively using arenaflex to gain product expertise, which you'll apply every time you help a customer with a question, concern, or issue
• Collecting user feedback and sharing insights with Product and other teams
• Working between 20 and 29 hours a week, depending on Support team needs, including Saturdays

Ideal Candidate

We're looking for someone who:

• Has a passion for providing exceptional customer support
• Has experience supporting consumer products; experience supporting business products is a plus
• Can identify and understand customer inquiries and resolve issues quickly
• Possesses a positive, warm, and friendly attitude
• Is eager to become an arenaflex product expert
• Has excellent written and verbal communication skills
• Can work efficiently in a remote environment
• Has a flexible work schedule that allows you to work Saturdays and during other off-hours/non-business times as needed

What We Offer

As a Customer Support Specialist at arenaflex, you'll enjoy:

• 100% remote work, anywhere in North America
• An experienced, joyful distributed team environment
• The space to thrive at a purpose-driven company where we're looking to make a positive impact in the world
• The opportunity to make significant, impactful contributions not only to our Customer Support Team but our entire team
• Life/work integration that provides a great deal of individual flexibility as well as a strong focus on day-to-day teamwork within our Customer Support Team and other teams across arenaflex
• Compensation: The target pay rate for this position is $20 per hour. Final offer amounts are determined by multiple factors, including knowledge, skills, and experience, and may vary from the amount listed above

Our Culture

At arenaflex, we value authenticity, diversity, and inclusion. We're an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We're committed to creating a safe and inclusive work environment for everyone.

Authenticity, Not AI

We're all for using AI to boost productivity in our roles at arenaflex, but we ask that you keep it out of your application and interview process. We want to get to know you – your skills, experiences, and ideas – without AI in the mix.

How to Apply

If you're passionate about delivering exceptional customer support and are eager to join a purpose-driven team, please apply to this role. Don't forget to mention the word

ASSURANCE

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